Senior AWS Production Support Engineer - 24x7 Ops

System One, Inc.; Knoxville (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

System One is seeking Production Support Engineers – AWS to provide production support for critical HR, Finance, and back-office apps hosted in AWS. The team operates 24x7 with two shifts of 12.5 hours and rotates day/night every 4–6 weeks, while a separate role runs Monday–Friday with on-call coverage every other weekend.

All roles are onsite at multiple locations. Primary duties include monitoring, incident triage, troubleshooting AWS services (RDS, Redshift), AutoSys, and CI/CD pipelines,

Qualifications

• 6+ years of production/application support experience.
• Strong AWS production support experience, including console navigation and log analysis.
• Experience with: AWS services, Amazon RDS, Amazon Redshift, AutoSys, Incident management and troubleshooting, ServiceNow or comparable ticketing systems.
• Good understanding of DevOps and CI/CD processes, including running, monitoring, and troubleshooting pipelines rather than building or deploying them.

Responsibilities

• Monitor production systems, alerts, scheduled jobs, and application health.
• Perform incident triage, troubleshoot failures, analyze logs, and restore services.
• Support and troubleshoot AWS, RDS, Redshift, AutoSys, and existing CI/CD pipelines.
• Use ServiceNow (or similar ticketing tools) to document and manage incidents.
• Research issues beyond existing knowledge articles, gather diagnostics, and elevate with actionable findings.
• Identify opportunities for automation and operational improvements.

Skills

Production support

AWS troubleshooting

RDS

Redshift

AutoSys

ServiceNow

CI/CD basics

Log analysis

Tools

AWS Console

CI/CD pipelines

Logging tools

Job description

Job Title:Production Support Engineer – AWS
Duration: Full Time / Permenent Role
Location: Birmingham, AL, Columbia, SC, Knoxville, TN or Lafayette, LA
Work Mode:5 Days Onsite

Position Overview

• Provide production support for critical HR, Finance, and other back-office applications hosted in AWS.

• Two positions support a 24x7 Eyes-on-Glass environment, working 12.5-hour shifts with rotating day/night coverage every 4–6 weeks (typically Sun-Wed).

• One position (under Aravind) works primarily Monday-Friday with on-call coverage and every-other-weekend support.

• Candidates must be flexible and comfortable supporting a 24x7 production environment.

Key Responsibilities

• Monitor production systems, alerts, scheduled jobs, and application health.

• Perform incident triage, troubleshoot failures, analyze logs, and restore services.

• Support and troubleshoot AWS, RDS, Redshift, AutoSys, and existing CI/CD pipelines.

• Use ServiceNow (or similar ticketing tools) to document and manage incidents.

• Research issues beyond existing knowledge articles, gather diagnostics, and escalate with actionable findings.

• Identify opportunities for automation and operational improvements.

Required Skills

• 6+ years of production/application support experience.

• Strong AWS production support experience, including console navigation and log analysis.

• Experience with:

  • AWS services

  • Amazon RDS

  • Amazon Redshift

  • AutoSys

  • Incident management and troubleshooting

  • ServiceNow or comparable ticketing systems

• Good understanding of DevOps and CI/CD processes, including running, monitoring, and troubleshooting pipelines rather than building or deploying them.

Nice to Have

• AWS Associate Certification.

• Python scripting (strongly preferred for at least one of the three hires).

• Experience supporting HR, Finance, or other enterprise back-office applications.

• Automation experience.

Key Success Factors

• Strong log analysis and troubleshooting skills.

• Ability to independently investigate issues

Ref: #404-IT Pittsburgh