Production Support Engineer – Trade Ops & AI-Driven Automation

Publicis Sapient; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation package

Learning & development opportunities

Work-life balance flexibility

Health benefits

Paid leave and holidays

Wellness program

Job summary

Publicis Sapient in Boston is seeking a Production Support Analyst for Trade Operations applications within a Financial Services client. You will learn the end-to-end trade lifecycle, including trade matching, settlement, and integrations with vendors and custodians, while supporting mission-critical applications and driving operational excellence.

Responsibilities include production support, troubleshooting, root cause analysis, coordinating across teams, and acting as incident lead.

Qualifications

• Strong Java and SQL skills.
• Understanding of application support, debugging, and problem-solving techniques.
• Knowledge of AI-enabled engineering tools and practices.
• Excellent analytical and troubleshooting abilities.
• Strong verbal and written communication skills.

Responsibilities

• Provide production support for Trade Operations technology applications.
• Investigate, troubleshoot, and resolve application and data issues.
• Perform root cause analysis and coordinate issue resolution across teams.
• Work closely with business users, developers, vendors, and custodians.
• Act as the primary coordinator during production incidents.
• Identify opportunities to leverage AI and automation to improve support processes and operational efficiency.

Skills

Java

SQL

Debugging

AI tools

Analytical thinking

Communication

Tools

AWS

JavaScript

React

Job description

Publicis Sapient in Boston is seeking a Production Support Analyst for Trade Operations applications within a Financial Services client. You will learn the end-to-end trade lifecycle, including trade matching, settlement, and integrations with vendors and custodians, while supporting mission-critical applications and driving operational excellence.

Responsibilities include production support, troubleshooting, root cause analysis, coordinating across teams, and acting as incident lead.