Aerospace Production Support Analyst

Tsunami Tsolutions; Glastonbury (CT); Hybrid; USD 55.000 - 90.000; Vollzeit

Zusammenfassung

Tsunami Tsolutions is seeking a Production Support Analyst to provide Tier 1 support for Maintenix, EData+, and related service-management tools. The role focuses on solving application and data problems, working directly with clients, and documenting resolutions to improve team knowledge.

The position is hybrid, based in Glastonbury, Connecticut, and requires handling routine issues from intake to resolution with escalation for complex cases. Background checks and security clearances may apply.

Qualifikationen

• High school diploma or GED.
• Strong interpersonal and client-service skills.
• Analytical, troubleshooting, and problem-solving abilities.
• Ability to explain technical information clearly.
• Ability to work collaboratively and adapt to changing priorities.

Aufgaben

• Manage helpdesk calls, emails, database inquiries, and YouTrack tickets; clarify needs, communicate status, and confirm resolution.
• Troubleshoot Maintenix and related application, navigation, access, data, and business-process issues.
• Investigate discrepancies, implement routine corrections, and escalate complex or high-impact issues with analysis and evidence.
• Test software and perform Formal Qualification Review testing using approved procedures.
• Administer EData+ access after authorization and validation.
• Maintain complete ticket records, notes, and knowledge articles for reuse.

Kenntnisse

Interpersonal skills

Communication

Analytical thinking

Troubleshooting

Client-service

Ausbildung

High school diploma or GED

Jobbeschreibung

Tsunami Tsolutions is seeking a Production Support Analyst to provide Tier 1 support for Maintenix, EData+, and related service-management tools. The role focuses on solving application and data problems, working directly with clients, and documenting resolutions to improve team knowledge.

The position is hybrid, based in Glastonbury, Connecticut, and requires handling routine issues from intake to resolution with escalation for complex cases. Background checks and security clearances may apply.