Production Support Analyst

New York Technology Partners; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

New York Technology Partners in Boston is seeking a Production Support Analyst to support a Tier 1 asset management application. This business-facing role requires production support experience, strong capital markets knowledge, technical troubleshooting, and effective communication with stakeholders.

You will investigate issues, trace logs, and coordinate with IT and business teams, while applying AI tools (GitHub Copilot, Claude) to improve day-to-day support and develop self-service

Qualifications

• Experience providing production support for Tier 1 asset management apps.
• Strong capital markets knowledge and analytical/problem-solving abilities.
• Excellent verbal and written communication with business stakeholders.
• Experience tracing logs and troubleshooting across tech stacks.
• Familiarity with GitHub and AWS, plus AI tooling usage.

Responsibilities

• Provide production support for a Tier 1 asset management application.
• Investigate issues, liaise with business stakeholders, and implement self-service utilities.

Skills

Production support

SQL

Capital markets knowledge

Analytical thinking

Communication skills

GitHub

AWS

AI tooling

Self-service utilities

Weekend support

Tools

GitHub

AWS

Claude

Copilot

Job description

Production Support Analyst - Asset Management Technology

Job Description:

We are seeking a Production Support Analyst to support a Tier 1 asset management application within a leading investment management organization. This is a highly business-facing role requiring a combination of production support experience, strong capital markets knowledge, technical troubleshooting skills, and effective communication.

The ideal candidate will have experience supporting critical asset management applications, strong SQL and analytical skills, and the ability to investigate technical issues while working closely with business stakeholders. The role also emphasizes the use of AI tools to improve day-to-day production support processes and develop self-service support capabilities.

Required Qualifications:

• Experience providing production support for a Tier 1 asset management application.
• Strong knowledge of capital markets and the asset management domain.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to work directly with business stakeholders.
• Experience understanding application technology stacks, tracing logs, and troubleshooting technical issues.
• Familiarity with GitHub and AWS.
• Hands-on experience using AI tools such as GitHub Copilot and Claude in day-to-day production support activities.
• Business analysis skills, including the ability to identify opportunities and help develop self-service support utilities.
• Flexible schedule and willingness to provide occasional weekend support.
• Strong willingness to learn and adapt to new technologies and processes.