Java Trade Operations Support Engineer

Publicis Sapient; Boston, Northern (MA, KY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Learning & development

Competitive compensation

Flexibility for work-life balance

Paid leave & holidays

Wellness program

Job summary

Publicis Sapient is seeking a Production Support professional to join a team supporting Trade Operations applications for a leading Financial Services client in Boston. You will learn the end-to-end trade lifecycle, including trade matching and settlement, while collaborating with vendors and custodians to keep critical systems running.

The role emphasizes hands-on incident coordination, root-cause analysis, and opportunities to apply AI and automation to streamline support and drive operational

Qualifications

• Strong Java and SQL skills.
• Understanding of application support, debugging, and problem-solving techniques.
• Knowledge of AI-enabled engineering tools and practices.
• Excellent analytical and troubleshooting abilities.
• Strong verbal and written communication skills.

Responsibilities

• Provide production support for Trade Operations technology applications.
• Investigate, troubleshoot, and resolve application and data issues.
• Perform root cause analysis and coordinate issue resolution across teams.
• Work closely with business users, developers, vendors, and custodians.
• Act as the primary coordinator during production incidents.
• Identify opportunities to leverage AI and automation to improve support processes and operational efficiency.

Skills

Java

SQL

Application support

Debugging

Analytical abilities

Communication skills

Tools

AWS

Job description

Publicis Sapient is seeking a Production Support professional to join a team supporting Trade Operations applications for a leading Financial Services client in Boston. You will learn the end-to-end trade lifecycle, including trade matching and settlement, while collaborating with vendors and custodians to keep critical systems running.

The role emphasizes hands-on incident coordination, root-cause analysis, and opportunities to apply AI and automation to streamline support and drive operational