Tier 1-2 Help Desk Technician - IT Support Pro

Lyra Technology Group; Lisle (IL); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k) with company matching

Medical, dental, and vision insurance

Life insurance and disability coverage

Unlimited paid time off

Certification bonuses

Professional growth opportunities

Job summary

A technology service company in Lisle, Illinois, is hiring a Help Desk Technician (Tier 1-2) to support clients through their helpdesk system. This role involves monitoring tickets, ensuring professional communication, and maintaining documentation. Candidates should have over a year of MSP experience and strong troubleshooting skills, particularly with Microsoft 365. The position offers a base salary of $50-65,000 annually, benefits including 401(k) matching, and operates on a hybrid model post-training.

Qualifications

• 1+ year experience working for a Managed Services Provider required.
• Strong troubleshooting and technical support for hardware and end-user systems.
• Working knowledge of Microsoft 365 administration.
• Familiarity with MSP tools is beneficial.
• Excellent communication skills are essential.

Responsibilities

• Monitor and work tickets within a helpdesk queue.
• Take ownership of assigned tickets from start to finish.
• Provide clear updates and thorough documentation.
• Maintain and update client documentation.
• Identify improvement opportunities and communicate them.

Skills

Troubleshooting and technical support skills

Written and verbal communication skills

Problem-solving abilities

Ability to work independently and collaboratively

Education

Associate/Bachelor’s Degree in related field or equivalent experience

Tools

Microsoft 365

Common MSP tools (RMM, PSA, BCDR, IT Glue, EDR/MDR)

Job description

A technology service company in Lisle, Illinois, is hiring a Help Desk Technician (Tier 1-2) to support clients through their helpdesk system. This role involves monitoring tickets, ensuring professional communication, and maintaining documentation. Candidates should have over a year of MSP experience and strong troubleshooting skills, particularly with Microsoft 365. The position offers a base salary of $50-65,000 annually, benefits including 401(k) matching, and operates on a hybrid model post-training.