Senior IT Help Desk Technician - ITIL-Driven Support Pro
CGS Federal (Contact Government Services)
14 days+
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Benefits offered by this job
Job summary
A leading government services provider in Chicago is looking for a Senior Help Desk Technician to provide Level 1 and 2 support services. The successful candidate will handle support for senior management and staff, conduct training sessions, and maintain IT inventories. Candidates should have strong skills in software and hardware installation, along with experience in user support. This position offers competitive benefits and encourages professional growth in a collaborative environment.
Qualifications
- Minimum one year of Adobe Connect related experience is preferred.
- Experience with ITIL foundations is advantageous.
- Change management experience would be beneficial.
Responsibilities
- Provide Level 1 & 2 Help Desk support services.
- Setup and support conference and training rooms for presentations.
- Conduct end-user training sessions.
Skills
Backup/Restoration admin/support
File Server support
User Account/Mailbox administration
Software/Hardware installation
Handheld device installation/troubleshooting/support
Remote User setup/support/troubleshooting
End‑user training
Creation of procedural documentation
Creation of spreadsheets/databases for tracking purposes
Incident management
Education
ITIL Foundations certification
Active DOD clearance of Level 6 Public Trust or above
Tools
Adobe Connect
Job description
A leading government services provider in Chicago is looking for a Senior Help Desk Technician to provide Level 1 and 2 support services. The successful candidate will handle support for senior management and staff, conduct training sessions, and maintain IT inventories. Candidates should have strong skills in software and hardware installation, along with experience in user support. This position offers competitive benefits and encourages professional growth in a collaborative environment.
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