Ticketing & Patron Services Associate

University of Richmond; United States; On-site; USD 16,000 - 22,000; Part time

Job summary

The University of Richmond Modlin Center is seeking Box Office Associates to handle ticket sales, reservations, and patron information for all events. You will serve as the first contact for campus and public inquiries, helping provide a friendly and efficient ticketing experience.

The role requires learning Tessitura, handling Will Call, processing payments securely, and coordinating with House Management during performances.

Qualifications

• Must be detail-oriented, reliable and honest, as the job entails handling money.
• Strong customer service and/or interpersonal skills needed.
• Ability to work independently and proactively in a variable environment.
• Must be able to work nights and weekends, in addition to weekly daytime shifts.

Responsibilities

• Process ticket sales and reservations for all Modlin Center and University events, in person and over the phone at the Box Office.
• Provide callers with detailed information on all Modlin Center events and occasionally provide information on other events around campus.
• Be a confident and assertive communicator while maintaining a polite and professional demeanor.
• Make recommendations for improving the patron experience.
• Must become familiar with Box Office spaces that pertain to patron experience and events.
• Assist with ticket sales and ticket pick-up (Will Call) on performance days.
• Process credit card payments and donations confidentially.
• Maintain constituent files on all patrons and organizations while upholding sensitivity to personal information.
• Monitor and respond to phone messages, using the Sling scheduling and messaging app.
• Communicate regularly with House Management and staff in person and by radio during events and performances.
• Provide Box Office ticket counts before and during performances.
• Must be able to learn Tessitura ticketing platform.
• Perform specific daily or weekly tasks as assigned by the Supervisor.

Skills

Customer service

Interpersonal skills

Detail orientation

Communication

Problem solving

Team collaboration

Tools

Tessitura

Sling scheduling app

Job description

The University of Richmond Modlin Center is seeking Box Office Associates to handle ticket sales, reservations, and patron information for all events. You will serve as the first contact for campus and public inquiries, helping provide a friendly and efficient ticketing experience.

The role requires learning Tessitura, handling Will Call, processing payments securely, and coordinating with House Management during performances.