Ticketing Services Coordinator

richmond; United States; On-site; USD 25,000 - 30,000; Part time

Job summary

Modlin Center for the Arts is seeking a part-time, temporary Ticketing Services Coordinator. You will act as the front-line box office representative, handling ticket sales, online orders, and customer service for roughly 150 events annually across multiple venues including Alice Jepson Theatre and Camp Concert Hall.

Qualifications include experience with Spektrix or similar CRM, strong communication, attention to detail, and a commitment to DEIA principles.

Qualifications

• Bachelor's degree or equivalent experience and training.
• Two or more years of experience in customer service, ticketing services, or patron services preferred for an arts organization.
• Familiarity with industry standards in ticketing and box office management.

Responsibilities

• Serve as front-line box office representative and coordinator for ticket sales and customer service.
• Assist in selling tickets for ~150 events per year across multiple venues.
• Provide accurate reporting and data management to support ticketing operations.

Skills

Attention to detail

Communication

Initiative

Diversity, equity and inclusion

Customer service

Education

Bachelor's degree or equivalent experience

Tools

Spektrix ticketing platform

Job description

POSITION SUMMARY

Reporting to the Modlin Center for the Arts Patron Services Manager, the Ticketing Services Coordinator is a part-time, temporary position that provides management in the delivery of ticketing operations, online sales, and customer service.

This position serves as the front-line box office representative and coordinator assisting in the sale of tickets for approximately 150 events per year in Modlin Center venues: Alice Jepson Theatre, Camp Concert Hall, Cousins Studio Theatre, and Perkinson Recital Hall, as well as other locations on- and off-campus. Events include performances, lectures, and special events involving both campus and community users and customers.

WORKING CONDITIONS/PHYSICAL EFFORT

• General office environment
• Sitting
• Standing
• Able to lift up to 50 lbs

QUALIFICATIONS

Knowledge, skills & ability :

• Experience with Spektrix ticketing platform (or similar CRM platform), including ticket sales, generating reports, and data management.
• Experience with customer service principles, practices, and procedures
• Excellent attention to detail and accuracy
• Outstanding communication, interpersonal, and reporting skills
• Ability to take initiative, anticipate needs, and provide recommendations on issues
• Strong commitment to supporting diversity, equity, inclusion, and access

Education & experience :

• Bachelor's degree or combination of equivalent experience and training
• Two or more years of experience in customer service, ticketing services, or patron services, for an arts organization preferred
• Familiarity with industry standards in ticketing and box office management

SALARY STRUCTURE

Pay Grade 3: $18.00 to $22.00

Scheduled Hours: Part-time 19 hours a week. Schedule may vary. Limited-term position from September to June.