Ticketing Services Coordinator

UR University of Richmond; United States; On-site; USD 25,000 - 30,000; Part time

Job summary

University of Richmond’s Modlin Center for the Arts is seeking a part-time, temporary Ticketing Services Coordinator to oversee ticketing operations, online sales and customer service for about 150 events annually across venues such as Alice Jepson Theatre, Camp Concert Hall, Cousins Studio Theatre and Perkinson Recital Hall.

The role requires Spektrix (or similar CRM) experience, strong attention to detail, excellent communication, and the ability to adapt to schedule variations from September

Qualifications

• Experience with ticketing CRM, including sales, reporting and data management.
• Strong customer service principles and procedures.
• Ability to take initiative and provide recommendations on issues.
• Commitment to diversity, equity, inclusion and access.

Responsibilities

• Serve as front-line box office representative and coordinator.
• Assist in sales of tickets for ~150 events per year across multiple venues.
• Manage online sales and customer service processes.
• Generate reports and support data-driven decisions.

Skills

Spektrix experience

Customer service

Attention to detail

Communication skills

Data reporting

Initiative

Education

Bachelor’s degree or equivalent experience

Tools

Spektrix

Job description

POSITION SUMMARY:

Reporting to the Modlin Center for the Arts Patron Services Manager, the Ticketing Services Coordinator is a part-time, temporary position that provides management in the delivery of ticketing operations, online sales, and customer service. This position serves as the front-line box office representative and coordinator assisting in the sale of tickets for approximately 150 events per year in Modlin Center venues: Alice Jepson Theatre, Camp Concert Hall, Cousins Studio Theatre, and Perkinson Recital Hall, as well as other locations on- and off-campus. Events include performances, lectures, and special events involving both campus and community users and customers.

WORKING CONDITIONS/PHYSICAL EFFORT:

General office environment Sitting Standing Able to lift up to 50 lbs

QUALIFICATIONS:

Knowledge, skills & ability: Experience with Spektrix ticketing platform (or similar CRM platform), including ticket sales, generating reports, and data management. Experience with customer service principles, practices, and procedures Excellent attention to detail and accuracy Outstanding communication, interpersonal, and reporting skills Ability to take initiative, anticipate needs, and provide recommendations on issues Strong commitment to supporting diversity, equity, inclusion, and access Education & experience: Bachelor’s degree or combination of equivalent experience and training Two or more years of experience in customer service, ticketing services, or patron services, for an arts organization preferred Familiarity with industry standards in ticketing and box office management

SALARY STRUCTURE:

Pay Grade 3: $18.00 to $22.00 Scheduled Hours: Part-time 19 hours a week. Schedule may vary. Limited-term position from September to June.

Located just minutes from downtown Richmond, Virginia, the University of Richmond blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. The mission of the University of Richmond is to educate in an academically challenging, intellectually vibrant, and collaborative community dedicated to the holistic development of students and the production of scholarly and creative work. A Richmond education prepares students for lives of purpose, thoughtful inquiry, and responsible leadership in a diverse world. Our strategic priorities are academic excellence, belonging and community, access and affordability, well-being, and experiential learning and community engagement. These priorities, coupled with strong benefits, makes the University of Richmond an employer of choice in the Richmond area. UR is a private, highly selective, liberal arts university with a welcoming spirit that prizes diversity of experience and thought. With more than 60 undergraduate majors and an average undergraduate class size of 15 students, the University provides a collaborative learning and research environment unlike any other in higher education, offering students an extraordinary combination of the liberal arts with law, business, leadership studies, and continuing education. The University of Richmond ranks number 30 among the nation’s best liberal arts colleges by US News and World Report, one of many accolades that showcases Richmond as a premiere place to grow professionally and personally.