Ticketing Services Coordinator

University of Richmond; United States; On-site; USD 25,000 - 30,000; Part time

Job summary

University of Richmond is seeking a part-time Ticketing Services Coordinator to manage ticketing operations, online sales, and customer service. The role serves as the front-line box office representative for approximately 150 events annually across multiple venues, with a focus on accuracy and strong customer communications.

The position is limited-term (September—June) with a 19-hour weekly schedule, requiring experience in ticketing platforms and a commitment to DEI principles within arts

Qualifications

• Experience with Spektrix ticketing platform, reports, and data management.
• Strong customer service principles, practices, and procedures.
• Excellent attention to detail and accuracy.
• Outstanding communication, interpersonal, and reporting skills.
• Ability to take initiative, anticipate needs, and provide recommendations on issues.
• Strong commitment to supporting diversity, equity, inclusion, and access.

Responsibilities

• Serve as front-line box office representative and coordinator.
• Assist in sale of tickets for approximately 150 events per year.
• Support online sales and customer service functions.
• Coordinate ticketing operations across multiple venues (Alice Jepson Theatre, Camp Concert Hall, Cousins Studio Theatre, Perkinson Recital Hall).
• Prepare reports and provide recommendations on issues as needed.

Skills

Customer service

Attention to detail

Communication

Initiative

DEI commitment

Education

Bachelor’s degree or equivalent experience

Two+ years in customer service, ticketing or patron services

Arts organization experience preferred

Tools

Spektrix

Job description

Job Description

POSITION SUMMARY:

Reporting to the Modlin Center for the Arts Patron Services Manager, the Ticketing Services Coordinator is a part-time, temporary position that provides management in the delivery of ticketing operations, online sales, and customer service.

This position serves as the front-line box office representative and coordinator assisting in the sale of tickets for approximately 150 events per year in Modlin Center venues: Alice Jepson Theatre, Camp Concert Hall, Cousins Studio Theatre, and Perkinson Recital Hall, as well as other locations on- and off-campus. Events include performances, lectures, and special events involving both campus and community users and customers.

WORKING CONDITIONS/PHYSICAL EFFORT:

• General office environment
• Sitting
• Standing
• Able to lift up to 50 lbs

QUALIFICATIONS:

Knowledge, skills & ability:

• Experience with Spektrix ticketing platform (or similar CRM platform), including ticket sales, generating reports, and data management.
• Experience with customer service principles, practices, and procedures
• Excellent attention to detail and accuracy
• Outstanding communication, interpersonal, and reporting skills
• Ability to take initiative, anticipate needs, and provide recommendations on issues
• Strong commitment to supporting diversity, equity, inclusion, and access

Education & experience:

• Bachelor’s degree or combination of equivalent experience and training
• Two or more years of experience in customer service, ticketing services, or patron services, for an arts organization preferred
• Familiarity with industry standards in ticketing and box office management

SALARY STRUCTURE:

Pay Grade 3: $18.00 to $22.00

Scheduled Hours: Part-time 19 hours a week. Schedule may vary. Limited-term position from September to June.