Box Office Coordinator: Part-Time Ticketing & Service

University of Richmond; United States; On-site; USD 25,000 - 30,000; Part time

Job summary

University of Richmond is seeking a part-time Ticketing Services Coordinator to manage ticketing operations, online sales, and customer service. The role serves as the front-line box office representative for approximately 150 events annually across multiple venues, with a focus on accuracy and strong customer communications.

The position is limited-term (September—June) with a 19-hour weekly schedule, requiring experience in ticketing platforms and a commitment to DEI principles within arts

Qualifications

• Experience with Spektrix ticketing platform, reports, and data management.
• Strong customer service principles, practices, and procedures.
• Excellent attention to detail and accuracy.
• Outstanding communication, interpersonal, and reporting skills.
• Ability to take initiative, anticipate needs, and provide recommendations on issues.
• Strong commitment to supporting diversity, equity, inclusion, and access.

Responsibilities

• Serve as front-line box office representative and coordinator.
• Assist in sale of tickets for approximately 150 events per year.
• Support online sales and customer service functions.
• Coordinate ticketing operations across multiple venues (Alice Jepson Theatre, Camp Concert Hall, Cousins Studio Theatre, Perkinson Recital Hall).
• Prepare reports and provide recommendations on issues as needed.

Skills

Customer service

Attention to detail

Communication

Initiative

DEI commitment

Education

Bachelor’s degree or equivalent experience

Two+ years in customer service, ticketing or patron services

Arts organization experience preferred

Tools

Spektrix

Job description

University of Richmond is seeking a part-time Ticketing Services Coordinator to manage ticketing operations, online sales, and customer service. The role serves as the front-line box office representative for approximately 150 events annually across multiple venues, with a focus on accuracy and strong customer communications.

The position is limited-term (September—June) with a 19-hour weekly schedule, requiring experience in ticketing platforms and a commitment to DEI principles within arts