SE Modlin Box Office Associate

University of Richmond; United States; On-site; USD 16,000 - 22,000; Part time

Job summary

The University of Richmond Modlin Center is seeking Box Office Associates to handle ticket sales, reservations, and patron information for all events. You will serve as the first contact for campus and public inquiries, helping provide a friendly and efficient ticketing experience.

The role requires learning Tessitura, handling Will Call, processing payments securely, and coordinating with House Management during performances.

Qualifications

• Must be detail-oriented, reliable and honest, as the job entails handling money.
• Strong customer service and/or interpersonal skills needed.
• Ability to work independently and proactively in a variable environment.
• Must be able to work nights and weekends, in addition to weekly daytime shifts.

Responsibilities

• Process ticket sales and reservations for all Modlin Center and University events, in person and over the phone at the Box Office.
• Provide callers with detailed information on all Modlin Center events and occasionally provide information on other events around campus.
• Be a confident and assertive communicator while maintaining a polite and professional demeanor.
• Make recommendations for improving the patron experience.
• Must become familiar with Box Office spaces that pertain to patron experience and events.
• Assist with ticket sales and ticket pick-up (Will Call) on performance days.
• Process credit card payments and donations confidentially.
• Maintain constituent files on all patrons and organizations while upholding sensitivity to personal information.
• Monitor and respond to phone messages, using the Sling scheduling and messaging app.
• Communicate regularly with House Management and staff in person and by radio during events and performances.
• Provide Box Office ticket counts before and during performances.
• Must be able to learn Tessitura ticketing platform.
• Perform specific daily or weekly tasks as assigned by the Supervisor.

Skills

Customer service

Interpersonal skills

Detail orientation

Communication

Problem solving

Team collaboration

Tools

Tessitura

Sling scheduling app

Job description

Job Description

Job Summary:

Box Office Associates at the Modlin Center for the Arts assist with Box Office duties for all ticketed events taking place in the Modlin Center, including package/series and single ticket sales. They help provide accurate information to the University community and the public about ALL events at the Center and appropriately direct campus inquiries. The Box Office Staff serves as the first point of contact between patrons and the Modlin Center. This position involves interacting with fellow students, campus community, and outside patrons to provide a friendly and helpful ticketing experience.

Specific Duties:

• Process ticket sales and reservations for all Modlin Center and University events, in person and over the phone at the Box Office.
• Provide callers with detailed information on all Modlin Center events and occasionally provide information on other events around campus.
• Be a confident and assertive communicator while maintaining a polite and professional demeanor.
• Make recommendations for improving the patron experience.
• Must become familiar with aspects of Alice Jepson Theatre, Camp Concert Hall, Cousins Studio Theatre and Perkinson Recital Hall that pertain to patron experience.
• Assist with ticket sales and ticket pick-up (Will Call) on performance days.
• Process credit card payments and donations confidentially.
• Maintain constituent files on all patrons and organizations while upholding sensitivity to personal information.
• Perform all duties in accordance with established safety procedures.
• Monitor and respond to phone messages, using the Sling scheduling and messaging app.
• Communicate regularly with House Management and staff in person and by radio during events and performances.
• Provide House Management with Box Office ticket counts before and during performances.
• Must be able to learn Tessitura ticketing platform.
• Perform specific daily or weekly tasks as assigned by the Supervisor.

Qualifications:

• Must be detail-oriented, reliable, and honest, as the job entails handling money.
• Strong customer service and/or interpersonal skills needed.
• Ability to work independently and proactively in a variable environment.
• Must be capable of solving problems quickly and efficiently.
• Must be able to work nights and weekends, in addition to weekly daytime shifts.
• This position requires an appropriate manner/dress for working with the public and the ability to represent the Modlin Center in a professional manner. Appropriate dress consists of business casual attire for daytime shifts and business dress for evening/performance shifts. Inappropriate Box Office Associate attire includes crop tops, jeans, torn or tattered clothing, sweats, workout or club attire.
• Knowledge of music, dance, and theatre is helpful but not required.
• Students of all disciplines and majors are encouraged to apply!

Pay Grade: SP Student 1, starting at $13.75

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.