Ticketing & Events Operations Manager

REV Sports Management LLC; Alabama; On-site; USD 45,000 - 75,000; Full time

Job summary

The Cleburne Railroaders are seeking a Ticket Operations Manager to lead all ticketing and CRM activities, coordinate game-day staff, housing, and travel, and support the Sales Team with sponsorship assets.

The role involves planning and executing ticket sales campaigns, training staff, and ensuring accurate financial reporting and invoicing using QuickBooks. Strong leadership and analytical skills are essential.

Qualifications

• Excellent interpersonal and customer service skills.
• Strong leadership and communication skills.
• Excellent sales and negotiation skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to manage a budget, create strategies, and execute plans.
• Ability to reach out to the community to develop relationships and make lasting connections.
• Self-driven and self-motivated.
• Minimum of 1 year in a leadership/supervisory position in a sales-driven environment.
• Knowledge of TIXR platform is preferred.
• Knowledge of QuickBooks is preferred.
• Industry experience is strongly preferred.

Responsibilities

• Oversee ticketing and CRM in the team's ticketing software system and train others.
• Plan, create, and execute ticket sales campaigns and train staff on them.
• Oversee training and development of ticket office staff.
• Manage all event ticket financial reconciliations and sponsorship invoicing via QuickBooks.
• Ensure team maximizes the sales tools and database of its ticketing software vendor.
• Mine data to develop targets to sell tickets and assign to the Sales Team.
• Plan, create, and execute ticket sales plans.
• Sell season tickets to fans and corporate customers.
• Oversee game-day responsibilities, including staff and Will Call.
• Create and execute ticket selling events at sponsor locations.
• Keep account records updated reflecting customer service interactions.
• Hire, train, and oversee game-day parking attendants.
• Coordinate housing for players and coaches; arrange travel logistics and hotel accommodations.
• Work with visiting teams and umpires to secure hotel accommodations.
• All other duties as assigned by the General Manager.

Skills

CRM management

Ticketing

Sales campaigns

Staff training

Financial reporting

QuickBooks

Data mining

Budgeting

Event coordination

Travel logistics

Tools

TIXR platform

QuickBooks

Job description

The Cleburne Railroaders are seeking a Ticket Operations Manager to lead all ticketing and CRM activities, coordinate game-day staff, housing, and travel, and support the Sales Team with sponsorship assets.

The role involves planning and executing ticket sales campaigns, training staff, and ensuring accurate financial reporting and invoicing using QuickBooks. Strong leadership and analytical skills are essential.