Manager, Ticket Operations - Cleburne Railroaders

REV Sports Management LLC; Alabama; On-site; USD 45,000 - 75,000; Full time

Job summary

The Cleburne Railroaders are seeking a Ticket Operations Manager to lead all ticketing and CRM activities, coordinate game-day staff, housing, and travel, and support the Sales Team with sponsorship assets.

The role involves planning and executing ticket sales campaigns, training staff, and ensuring accurate financial reporting and invoicing using QuickBooks. Strong leadership and analytical skills are essential.

Qualifications

• Excellent interpersonal and customer service skills.
• Strong leadership and communication skills.
• Excellent sales and negotiation skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to manage a budget, create strategies, and execute plans.
• Ability to reach out to the community to develop relationships and make lasting connections.
• Self-driven and self-motivated.
• Minimum of 1 year in a leadership/supervisory position in a sales-driven environment.
• Knowledge of TIXR platform is preferred.
• Knowledge of QuickBooks is preferred.
• Industry experience is strongly preferred.

Responsibilities

• Oversee ticketing and CRM in the team's ticketing software system and train others.
• Plan, create, and execute ticket sales campaigns and train staff on them.
• Oversee training and development of ticket office staff.
• Manage all event ticket financial reconciliations and sponsorship invoicing via QuickBooks.
• Ensure team maximizes the sales tools and database of its ticketing software vendor.
• Mine data to develop targets to sell tickets and assign to the Sales Team.
• Plan, create, and execute ticket sales plans.
• Sell season tickets to fans and corporate customers.
• Oversee game-day responsibilities, including staff and Will Call.
• Create and execute ticket selling events at sponsor locations.
• Keep account records updated reflecting customer service interactions.
• Hire, train, and oversee game-day parking attendants.
• Coordinate housing for players and coaches; arrange travel logistics and hotel accommodations.
• Work with visiting teams and umpires to secure hotel accommodations.
• All other duties as assigned by the General Manager.

Skills

CRM management

Ticketing

Sales campaigns

Staff training

Financial reporting

QuickBooks

Data mining

Budgeting

Event coordination

Travel logistics

Tools

TIXR platform

QuickBooks

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

JOB SUMMARY:

The Cleburne Railroaders, an MLB Partner Baseball team in the National Association of Professional Baseball (NAPB), are looking for a Ticket Operations Manager. The Ticket Operations Manager will oversee all Ticketing and Box Office operations and financial reporting associated with events hosted at La Moderna Field. In addition, they will be responsible for coordinating game day staff in assigned areas, event parking, player and coach housing, and team travel logistics. The position will also support the Sales Team in the fulfillment of tickets and marketing assets that are part of sponsorship agreements and assist in securing Visiting Team and Umpire hotel accommodations.

ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Ability to manage all aspects of ticketing and CRM in the team's ticketing software system and be able to teach others how to use the ticket selling functions and CRM functions.
• Will plan, create, and execute ticket sales campaigns; will train staff on these sales campaigns and motivate staff to excel.
• Will assist in overseeing the training and development of ticket office staff.
• Will manage all event ticket financial reconciliations and sponsorship invoicing via QuickBooks for the company and report on a timely basis.
• Will ensure that the team is maximizing the sales tools and database of its ticket sales software vendor.
• Ability to mine data and develop a continuous stream of targets to sell tickets to and to assign to the Sales Team.
• Ability to thoroughly plan, create, and execute ticket sales plans.
• Ability to sell season tickets to fans and corporate customers.
• Oversee and assist with game day responsibilities as assigned. These could include but not be limited to supervising game day sellers, selling tickets, managing Will Call, assisting with group outings, etc.
• Create, attend, and execute ticket selling events at sponsor locations and other viable targeted events.
• Keep account records updated in the ticketing system to reflect customer service interactions and touch points.
• Hire, train, and oversee all aspects of the game day parking attendants, including game day reporting.
• Coordinate housing for players and coaches, working with the participants of the Host Family program and corporate partners of the team.
• Coordinate team travel logistics including scheduling ground and flight transportation and hotel accommodations.
• Work with NAPB member teams and local business partners to secure hotel accommodations for all teams and umpires visiting Cleburne.
• All other duties as assigned by the General Manager.

PREFERRED QUALIFICATIONS:

• Excellent interpersonal and customer service skills.
• Strong leadership and communication skills.
• Excellent sales and negotiation skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to manage a budget, create strategies, and execute plans.
• Ability to reach out to the community to develop relationships and make lasting connections.
• Self-driven and self-motivated.
• Minimum of 1 year in a leadership/supervisory position in a sales-driven environment.
• Knowledge of TIXR platform is preferred.
• Knowledge of QuickBooks is preferred.
• Industry experience is strongly preferred.

The Cleburne Railroaders are an equal opportunity employer. A diverse workforce representing varied backgrounds, perspectives, and experiences is key to delivering on our business promise to our fans and the communities we serve.

All qualified candidates are welcome to apply.

If you are disabled as defined by the Americans With Disabilities Act and require a reasonable accommodation in order to complete your online application, including making a change to the application process.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

The Cleburne Railroaders are a professional baseball team based in Cleburne, Texas, that plays in the American Association of Professional Baseball, an official Partner League of Major League Baseball. The team, which began play in 2017, plays its home games at La Moderna Field. REV Entertainment owns and operates the team.