Ticket Operations Manager – Digital Ticketing

National Association for Stock Car Auto Racing (NASCAR); Kansas; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Wellness benefits

Career growth

Job summary

NASCAR is seeking a Manager, Ticket Operations at Kansas Speedway to oversee ticket office operations and manage race and commemorative ticket fulfillment across properties. This role drives digital ticketing adoption to enhance the fan experience and improve operational efficiency.

The position requires leadership, coordination with Ticketmaster and CRM teams, and a focus on delivering seamless event experiences during race weekends and special events.

Qualifications

• Minimum two (2) years of experience with ticketing software, preferably Ticketmaster.
• Bachelor's degree or equivalent combination of education and experience.
• Valid driver's license in good standing with a clean driving record.
• Advanced proficiency in Microsoft Office, particularly Excel.
• Excellent verbal and written communication skills.
• Previous box office, ticketing, or live event operations experience preferred.
• Proven project management skills with the ability to move initiatives from concept through execution.
• Knowledge of current and emerging technologies impacting ticket sales and operations.

Responsibilities

• Oversees all walk-up ticket sales and customer inquiries.
• Hires, staffs, and schedules ticket office personnel and locations.
• Collaborates with the Regional Director of Ticketing, Ticketmaster, internal and external teams, and track partners to develop and execute ticketing strategies.
• Supports the implementation of key Consumer Admissions strategic initiatives.
• Evaluates and recommends improvements to enhance and simplify the digital ticket fulfillment experience.
• Regularly reviews system setup to ensure consistency and an enterprise-wide view.
• Conducts research and provides insights to support commemorative ticket and digital fulfillment decisions.

Skills

Ticketing software

Leadership

Excel

Communication

PM

Education

Bachelor's degree

Tools

Ticketmaster

Dynamics CRM

Job description

NASCAR is seeking a Manager, Ticket Operations at Kansas Speedway to oversee ticket office operations and manage race and commemorative ticket fulfillment across properties. This role drives digital ticketing adoption to enhance the fan experience and improve operational efficiency.

The position requires leadership, coordination with Ticketmaster and CRM teams, and a focus on delivering seamless event experiences during race weekends and special events.