Ticketing Associate

RiverCenter; Columbus (GA); On-site; USD 17,047 - 24,280; Part time

Job summary

RiverCenter is seeking a Ticketing Associate as an Independent Contractor supporting retail and ticketing/Box Office operations. The role demands excellent customer service skills, effective communication, and familiarity with ticketing systems. Duties include assisting customers with purchases, handling cash, and providing support to internal departments.

Ideal candidates should possess a high school diploma or equivalent, with some college education preferred, and are expected to work during flexible hours including weekends and holidays.

Qualifications

• One year of customer service, ticket sales, or clerical work experience required.
• Ability to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Provide customer service assistance for all ticket purchases.
• Handle accurate cash transactions and daily settlements.
• Guide patrons and upsell during transactions.
• Assist with marketing and other departmental requests.

Skills

Excellent customer service skills

Oral communication skills

Written communication skills

Organizational skills

Problem-solving skills

Education

High school diploma or equivalent

Some college or technical education

Tools

Microsoft Office 365

Ticketing software

Job description

Job Summary

The Ticketing Associate is an Independent Contractor position which supports retail and ticketing/Box Office operations for RiverCenter and reports directly to the Box Office Manager. This high-profile position requires excellent customer service skills and face-to-face interaction as well as telephone communications to assist with sales inquiries in a heavy traffic environment. Must be able to communicate both verbally and written as well as use RiverCenter’s computerized ticketing system.

Job Duties and Responsibilities

• Provide customer service assistance for all ticket purchases including telephone and in-person sales, inquiries, and purchases during all normal box office hours: Monday–Friday, 10:00 AM to 3:00 PM, and two hours prior to performances.
• Flexible event hours (evenings and weekends) will be required.
• Accurate cash handling accountability and daily cash settlements required.
• Assist Box Office and Marketing Department with bulk mail processing and other requests.
• Assist other internal departments and perform other duties as assigned on an ongoing basis.
• Guide patron decisions and incorporate upselling into every transaction.
• Stay current on all events scheduled in the theatre.
• Organize and clean all office workspaces.

Experience and Education

One year of customer service, ticket sales, or clerical-related work experience. Graduate from standard high school or equivalent; some college or technical education preferred. Education and experience may be substituted for one another.

Knowledge, Skills, Abilities, and Requirements

• Ticketing software experience is a plus.
• Proficient in Microsoft Office 365, including Excel and Word.
• Excellent oral and written communication skills.
• Strong organizational, time management, and attention to detail required.
• Strong sense of team and ability to work collaboratively with others.
• Excellent conflict resolution and problem-solving skills.
• Ability to work independently with minimal supervision, be self-directed, and demonstrate initiative.
• Must be able to work flexible hours including evenings, weekends and occasional holidays.

Compensation

Salary is competitive with other area education and programming organizations at $15 per hour.

To apply, please send a cover letter and resume to Rachel Elliott at [e-mail].

Additional Information

Billam this job description does not attempt to be inclusive of all responsibilities, but lists those which are ordinary and customary and other duties may be required.