Box Office Manager

Emory & Henry University

Emory (VA)

On-site

USD 23,419 - 26,174

Part time

14 days+

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Job summary

Emory & Henry University seeks a Front-of-House Manager to oversee audience services, box office, concessions, and front-of-house operations for McGlothlin Center events. Lead patron experience, manage ticketing, and supervise staff to ensure smooth event execution.

The role is part-time (20–30 hours/week) with evening/weekend shifts; may transition to full-time as demand grows. Strong customer service and coordination with stage management are essential.

Qualifications

Associate's degree preferred; Bachelor's degree preferred.
Minimum 1–3 years in performing arts administration, hospitality, events, or related fields.
Experience supervising staff and volunteers preferred.

Responsibilities

Oversee front-of-house operations for events, performances, and rentals.
Manage all box office operations including online, phone, and walk-up sales.
Coordinate seating, pricing, holds, and promotions; process exchanges and refunds.
Supervise ushers, greeters, ticket scanners, and concessions staff; briefings and training.

Skills

Customer service

Interpersonal communication

Organization

Problem solving

Staff supervision

Education

High School

Associate's degree

Bachelor's degree

Tools

Ticketing software

POS systems

Microsoft Office

Job description

Job Details: Location: Emory, VA 24327. Position type: Part Time Staff. Education level: High School. Travel percentage: Negligible. Job shift: Any. Job category: General Business.

Position Summary

The Front of House Manager is responsible for overseeing all audience services, box office operations, concessions, and front‑of‑house activities for performances, events, and facility rentals at the McGlothlin Center for the Arts. This position serves as the primary leader for patron experience, ticketing operations, staff supervision, concessions management, event readiness, and venue safety.

Position Status

Part‑time position, approximately 20–30 hours per week, with evening, weekend, and holiday work required. Hours vary based on performances, events, rentals, and venue needs. This role may transition to full‑time as demand grows.

Box Office Operations

Manage all daily ticketing operations, including online, phone, and walk‑up ticket sales.
Build, configure, and maintain seating charts and events within ticketing platforms.
Coordinate ticket pricing, discounts, ticket holds, and promotional offers.
Process ticket exchanges, refunds, complimentary tickets, and group reservations.
Serve as the primary point of contact for patron ticketing inquiries and customer service concerns.
Resolve seating disputes and ticketing discrepancies professionally and efficiently.
Generate attendance, sales, and ticketing reports.
Maintain accurate patron and event records.
Process ticket sales transactions and follow established cash handling procedures.
Assist with event settlements and ticket sales reporting.

House Management

Oversee all front‑of‑house operations before, during, and after events.
Ensure exceptional customer service and patron satisfaction.
Welcome patrons and assist with accessibility accommodations.
Manage audience seating and late seating procedures.
Enforce venue policies regarding photography, recording, food and beverage use, and audience conduct.
Coordinate audience movement during performances and intermissions.
Coordinate directly with Stage Management regarding curtain times, audience holds, intermissions, and special event requirements.
Assist rental clients and visiting presenters with front‑of‑house operations.

Concessions Management

Oversee all concession operations during events.
Manage concession inventory and supply levels.
Coordinate product ordering and restocking.
Ensure compliance with food safety and health regulations.
Monitor concession sales and inventory usage.
Develop strategies to maximize concession revenue and customer satisfaction.

Staff and Volunteer Supervision

Recruit, train, schedule, and supervise ushers, greeters, ticket scanners, ticket sellers, and concession staff.
Conduct pre‑event staff briefings and training sessions.
Establish customer service standards and expectations.
Monitor staff performance and provide coaching as necessary.
Coordinate volunteer assignments and event staffing schedules.

Venue Readiness

Ensure lobby areas, auditorium seating, restrooms, and public spaces are clean, organized, and event‑ready.
Verify signage, programs, accessibility accommodations, and patron amenities are properly prepared.
Ensure ticket scanners, point‑of‑sale systems, and other front‑of‑house equipment are operational.
Monitor facility conditions and report maintenance concerns.

Safety and Emergency Management

Serve as the primary front‑of‑house safety representative during events.
Enforce fire codes, occupancy limits, and safety regulations.
Lead emergency evacuations during fire alarms, severe weather, or other emergencies.
Respond appropriately to patron medical incidents and emergencies.
Maintain clear emergency exits and accessible pathways.
Complete incident reports and coordinate with campus safety personnel when required.

Administrative Responsibilities

Complete post‑event house reports documenting attendance, incidents, staffing, patron concerns, and operational observations.
Maintain front‑of‑house policies, procedures, and training materials.
Assist in developing operational improvements and audience service initiatives.
Participate in planning meetings and special projects as assigned.
Perform other duties related to front‑of‑house operations and patron services.

Qualifications

Associate's degree preferred.
Bachelor's degree in Arts Administration, Hospitality Management, Event Management, Business Administration, or a related field preferred.
Minimum of 1 to 3 years of experience in performing arts administration, hospitality, event management, customer service, venue operations, or a related field.
Experience supervising staff and volunteers preferred.
Experience working with ticketing software and point‑of‑sale systems preferred.

Knowledge, Skills, and Abilities

Strong customer service and interpersonal communication skills.
Excellent organizational and problem‑solving abilities.
Knowledge of ticketing systems and event management software.
Ability to supervise, train, and motivate staff and volunteers.
Understanding of crowd management principles and emergency preparedness.
Ability to remain calm and exercise sound judgment under pressure.
Proficiency in Microsoft Office and standard business software applications.

Work Schedule

Flexible schedule based on event calendar and operational needs. Frequent evening, weekend, and holiday work required. Additional hours may be required during major events, rentals, and special programs.

Supervisory Responsibilities