Ticket Services Associate

Ford's; Washington, Northern (District of Columbia, KY); Hybrid; USD 23,000 - 32,000; Part time

Job summary

Ford’s Theatre Society in Washington, DC is seeking part-time Ticket Services Associates to join its box office team. You will ensure accurate ticketing for visits, programs and productions, while providing information and maintaining a secure, welcoming box office and lobby environment.

The role requires strong customer service skills, comfort with computers, and availability for evenings, weekends, and holidays.

Qualifications

• Prior customer service experience preferred
• Familiarity with ticketing software preferred
• Excellent communication and multitasking abilities

Responsibilities

• Works as part of the operations team which also includes Visitor Services, House Management, National Park Service staff, guards and volunteers
• Creates and maintains an inclusive, welcoming and service oriented environment
• Ensures the Box Office is clean and ready for visitors and follows operating procedures
• Provides complete and accurate site visitation information to patrons
• Processes customer transactions accurately, courteously and efficiently for mainstage performances, daytime advance tickets, audio tour device rentals, guided tours and all other Ford’s Theatre events and services
• Answers general questions about the historic site, surrounding area and provides recommendations on other places to visit
• Assists patrons with ticketing transactions, including obtaining proper authorization when necessary and noting patron account
• Maintains a secure, orderly and accurate cash bag and prepares batch reports at end of shift
• Maintains, and operates in, a secure physical and digital environment for financial transactions, observing all financial control procedures in place
• Stays up to date with Managers’ updates on new procedures, ticket promotions, all relevant events, schedules, historic site activities and visitation projects
• Follows safety and security protocols and reports out-of-the-ordinary behavior or activities to management
• Maintains a friendly, approachable demeanor and prioritizes attention to patrons
• Other duties as assigned

Skills

Customer service

Front of house

Attention to detail

Multi-tasking

Verbal communication

Tools

Tessitura

CRM databases

Microsoft Office

Job description

Ford’s Theatre Society, a location steeped in culture, history and the performing arts is hiring part-time Ticket Services Associates to join its box office team.

The Ticket Services Associates work as part of the Ticket Services team at Ford’s Theatre to provide a high level of customer service to all staff and patrons as related to ticketing for visitation, programs, and productions. The Ticket Services Associate ensures all patrons are properly ticketed to enter the site as well as make patrons aware of programming, services, amenities and helps ensure a secure box office and lobby environment.

Responsibilities

• Works as part of the operations team which also includes Visitor Services, House Management, National Park Service staff, guards and volunteers
• Creates and maintains an inclusive, welcoming and service oriented environment
• Ensures the Box Office is clean and ready for visitors and follows operating procedures
• Provides complete and accurate site visitation information to patrons
• Processes customer transactions accurately, courteously and efficiently for mainstage performances, daytime advance tickets, audio tour device rentals, guided tours and all other Ford’s Theatre events and services
• Answers general questions about the historic site, surrounding area and provides recommendations on other places to visit
• Assists patrons with ticketing transactions, including obtaining proper authorization when necessary and noting patron account
• Maintains a secure, orderly and accurate cash bag and prepares batch reports at end of shift
• Maintains, and operates in, a secure physical and digital environment for financial transactions, observing all financial control procedures in place
• Stays up to date with Managers’ updates on new procedures, ticket promotions, all relevant events, schedules, historic site activities and visitation projects
• Follows safety and security protocols and reports out-of-the-ordinary behavior or activities to management
• Maintains a friendly, approachable demeanor and prioritizes attention to patrons
• Other duties as assigned

Qualifications

• Prior customer service experience; front of house and box office experience is a plus, but not required
• Preference will be given to applicants familiar with ticketing software (preferably Tessitura) or CRM database
• Strong computer skills and knowledge of Microsoft Office Suite. Must be comfortable working at a computer for extended periods of time
• Strong organizational skills, attention to detail and ability to multi-task in a fast paced environment
• Able to work varied scheduled shifts and able to arrive on time and ready to work
• Evening, weekend and holiday work required
• Excellent written and verbal communication skills
• Interest in theatre/museum/performing arts preferred

This is an nonexempt position with an hourly rate of $20.00.

Fords’ is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, national origin, sex, gender identity or expression, family status, sexual orientation, disability, age, neurodiversity, veteran status or any other characteristic protected by law.