Audience Services Manager

MILLWALD THEATRE INC; Wytheville (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

A community performing arts center in Wytheville, Virginia is seeking an Audience Services Manager. This role involves managing box office operations, ticketing, and volunteer coordination to enhance the patron experience. Applicants should have 2-5 years of relevant experience and strong communication skills. This full-time position requires flexibility to work evenings and weekends as needed.

Qualifications

• 2-5 years of proven experience in ticketing or related roles.
• Experience with ticketing software strongly preferred.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Manage box office operations including ticket set-ups and sales.
• Supervise and schedule box office staff and volunteers.
• Ensure professional front of house operations during performances.

Skills

Ticketing experience

Customer service

Team leadership

Communication skills

Education

Bachelor’s degree in business or hospitality

Tools

AudienceView

Tessitura

Job description

Overview

Reporting to the Executive Director, the Audience Services Manager is responsible for overseeing all aspects of the patron experience including box office operations, ticketing, sales, volunteer coordination, and front of house management.

The Audience Services Manager will supervise and coordinate front of house, box office, and volunteers, as well as managing ticketing and sales strategies, including MillwaldTix community ticketing service with ticket set-ups, reporting, and reconciliation. They will work with community members, agents, and artists on box office wraps and ticket settlements.

This role will require some evenings and weekends on performance dates as well as weekly office hours. The Audience Services Manager will play a key role in audience development and engagement, and revenue strategy.

Key Responsibilities

• Manage box office operations including ticket set-ups, single tickets, subscriptions, and group sales.
• Oversee and maintain pricing and discounts.
• Coordinate with agents, tour managers, and MillwaldTix clients to provide accurate box office wraps and reconciliations.
• Supervise, train, and schedule box office staff and volunteers.
• Monitor ticketing and sales data to forecast and assist with revenue goals.
• Ensure efficient and professional front of house operations during performances including patron flow, safety procedures, accessibility needs, and customer service.
• Develop and implement customer service policies and front of house best practices.
• Collaborate with the Executive Director and marketing team to align ticketing and audience engagement strategies with organizational goals.
• Other duties as assigned.

Key Qualifications

• 2-5 years of proven experience in ticketing, patron services, customer service or related roles.
• Experience with ticketing software such as AudienceView, Tessitura, etc. strongly preferred.
• Bachelor’s degree in business, hospitality, or a related field preferred.
• Excellent verbal and written communication skills.
• Ability to lead teams and provide excellent customer service.
• Knowledge of standard front of house operations in live events settings or related field.
• Ability to work flexible hours, including evenings and weekends.

Please email resume and cover letter to [e-mail] to apply

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• Performing Arts