Ticket Sales & Guest Experience Associate

University of Missouri, St. Louis

Clayton (MO)

On-site

USD 26,000 - 34,000

Part time

12 days ago
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Job summary

The University of Missouri-St. Louis is seeking a Ticket Seller to provide direct customer-focused guest services and conduct retail ticketing operations for Touhill Performing Arts Center. You will handle inquiries, assist patrons, and process sales with a computerized system.

Shifts are event-dependent and require professional communication, accuracy, and a welcoming demeanor. Prior experience in front-of-house operations is preferred.

Qualifications

  • High school diploma or equivalent or comparable knowledge/experience.
  • 6 months of experience or transferable knowledge in customer service or ticketing is desirable.
  • Professional verbal and written communication is preferred.
  • Ability to work long and unusual hours, including late at night.
  • Experience with House Management or front-of-house operations.
  • Understanding of theatrical terminology, equipment, and usages.
  • Good communication skills and customer service experience.

Responsibilities

  • Meet guests and patrons with courteous, attentive service.
  • Answer phones and respond to messages for ticketed events.
  • Provide information on performances, directions, and general queries.
  • Communicate Touhill policies in a welcoming manner.
  • Process sales using computerized ticketing system and accept payments.
  • Reconcile seating discrepancies and escalate complex issues to a supervisor.
  • Complete University-mandated and Touhill-specific training.

Skills

Professional communication
Customer service
Flexibility
Front-of-house operations
Theatrical terminology

Job description

The University of Missouri-St. Louis is seeking a Ticket Seller to provide direct customer-focused guest services and conduct retail ticketing operations for Touhill Performing Arts Center. You will handle inquiries, assist patrons, and process sales with a computerized system.

Shifts are event-dependent and require professional communication, accuracy, and a welcoming demeanor. Prior experience in front-of-house operations is preferred.

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