Ticket Sales & Guest Experience Associate

University of Missouri, St. Louis; Clayton (MO); On-site; USD 26,000 - 34,000; Part time

Job summary

The University of Missouri-St. Louis is seeking a Ticket Seller to provide direct customer-focused guest services and conduct retail ticketing operations for Touhill Performing Arts Center. You will handle inquiries, assist patrons, and process sales with a computerized system.

Shifts are event-dependent and require professional communication, accuracy, and a welcoming demeanor. Prior experience in front-of-house operations is preferred.

Qualifications

• High school diploma or equivalent or comparable knowledge/experience.
• 6 months of experience or transferable knowledge in customer service or ticketing is desirable.
• Professional verbal and written communication is preferred.
• Ability to work long and unusual hours, including late at night.
• Experience with House Management or front-of-house operations.
• Understanding of theatrical terminology, equipment, and usages.
• Good communication skills and customer service experience.

Responsibilities

• Meet guests and patrons with courteous, attentive service.
• Answer phones and respond to messages for ticketed events.
• Provide information on performances, directions, and general queries.
• Communicate Touhill policies in a welcoming manner.
• Process sales using computerized ticketing system and accept payments.
• Reconcile seating discrepancies and escalate complex issues to a supervisor.
• Complete University-mandated and Touhill-specific training.

Skills

Professional communication

Customer service

Flexibility

Front-of-house operations

Theatrical terminology

Job description

The University of Missouri-St. Louis is seeking a Ticket Seller to provide direct customer-focused guest services and conduct retail ticketing operations for Touhill Performing Arts Center. You will handle inquiries, assist patrons, and process sales with a computerized system.

Shifts are event-dependent and require professional communication, accuracy, and a welcoming demeanor. Prior experience in front-of-house operations is preferred.