Ticket Seller

University of Missouri-Saint Louis; St. Louis (MO); On-site; USD 27,000 - 35,000; Full time

Job summary

University of Missouri-St. Louis's Touhill Performing Arts Center is seeking a Senior Retail Sales Assistant to deliver welcoming guest service and handle ticket sales for performances.

The role requires effective communication, attention to detail, and the ability to work evenings or late hours during events. Responsibilities include assisting patrons, processing payments, and resolving seating issues while maintaining a positive, customer-focused demeanor.

Qualifications

• High school diploma or equivalent is required.
• Strong verbal and written communication skills preferred.
• Ability to work long and unusual hours, including nights and weekends.
• Experience with front-of-house operations or house management is a plus.

Responsibilities

• Provide professional guest services to Touhill patrons and answer inquiries.
• Sell tickets using computerized ticketing systems and process payments (credit card, cash, checks).
• Reconcile seating and ticketing discrepancies and escalate complex issues to a supervisor.
• Complete required University and Touhill trainings.

Skills

Customer service

Verbal communication

Written communication

Flexibility

Education

High school diploma

Job description

Job Description

The Touhill Performing Arts Center at the University of Missouri-St. Louis creates opportunities for the people of our region to experience, appreciate, and embrace the transformational power of the performing arts. It is a welcoming place, a leading cultural partner in our community, and a symbol of this University's commitments to integrate education, innovation, and excellence.

The Ticket Seller provides direct customer-focused guest services to patrons of the facility while conducting retail operations (selling tickets).

PRIMARY RESPONSIBILITIES

[Customer Focus] - 30%

• Ensure that guests and patrons of the Touhill are met with courteous and attentive service
• Answer phones and respond to messages for ticketed events within the Touhill
• Provide information to customers about upcoming performances, directions to the Touhill, and other general information
• Communicate appropriate Touhill policies while maintaining a welcoming and friendly demeanor
• Fulfill the Touhill's mission of being a "welcoming place"

[Sales Support] - 30%

• Process sales primarily by use of computer software programs, including a computerized ticketing system.
• Process credit card payments and balance all transactions to payment summary; may also process cash and check payments.

[Issues Response] - 25%

• Reconcile seating discrepancies and other ticketing issues.
• Escalate more complicated problems to supervisor as needed.

[Training] - 05%

• Completing University-mandated training as required.
• Completing Touhill-specific training (and/or Touhill qualification(s)) as required.

As with all positions, may perform other job-related responsibilities as needed to support departmental and campus-wide needs.

Shift

Variable depending on event needs

Minimum Qualifications

High school diploma or equivalent and 6 months of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

• Professional verbal and written communication
• Ability to work long and unusual hours, including late at night
• Willingness to work hard and take direction
• Experience with House Management or front-of-house operations
• An understanding of theatrical terminology, equipment, and usages
• Good communication skills and customer service experience

Anticipated Hiring Range

$19.50-$25.50

Grade: GGS-005

University Title: SENIOR RETAIL SALES ASSISTANT

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for this position.

Benefit Eligibility

This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement/retirement/core-voluntary-plans

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at [e-mail].