Usher

University of Missouri-Saint Louis; St. Louis (MO); On-site; USD 21,000 - 28,000; Part time

Job summary

The Touhill Performing Arts Center at the University of Missouri-St. Louis is seeking an Usher to provide direct guest services during events.

This part-time position focuses on welcoming patrons, guiding them to seating, distributing programs, and upholding venue policies with a friendly demeanor.

Applicants should have a high school diploma and good communication skills; the role requires flexible hours, including late nights, and training will be provided.

Qualifications

• High school diploma or equivalent is required.
• Strong verbal and written communication skills preferred.
• Willingness to work long and unusual hours, including late nights.
• Experience with house management or front-of-house operations is a plus.
• Knowledge of theatrical terminology, equipment, and usages is beneficial.
• Good customer service skills are recommended.

Responsibilities

• Ensure guests and patrons are greeted with courteous, attentive service at the Touhill.
• Direct patrons to seating and amenities and hand out programs as needed.
• Enforce Touhill policies and decorum while maintaining a welcoming atmosphere.
• Complete University-mandated training and Touhill-specific qualifications.

Skills

Communication skills

Customer service

House management

Front-of-house

Theater terminology

Education

High school diploma or equivalent

Job description

Job ID

60910

Location

St. Louis

Full/Part Time

Part-Time

Hiring Department

Touhill Performing Arts Center at the University of Missouri-St. Louis

Job Description

The Touhill Performing Arts Center at the University of Missouri-St. Louis creates opportunities for the people of our region to experience, appreciate and embrace the transformational power of the performing arts. It is a welcoming place, a leading cultural partner in our community and a symbol of this University's commitments to integrate education, innovation and excellence.

The Usher provides direct customer-focused guest services to patrons of the facility.

Primary Responsibilities

Customer Focus - 30%

The Usher is primarily responsible for ensuring that guests and patrons of the Touhill are met with courteous and attentive service whether assisting in wayfinding, welcoming patrons to the facility, or wishing guests a good night.
The Usher is the individual utilized in fulfilling the Touhill's mission of being a \"welcoming place\".

Event Support - 30%

Pleasantly directing patrons to amenities and seating.
Handing out programs or other materials on behalf of the client to patrons.
Enforcing Touhill policies regarding proper theater decorum, seating issues, and disruptive patrons while maintaining a welcoming and friendly demeanor.

Emergency Reporting and Response - 25%

Remaining vigilant for any emergent issue (such as hazards, suspicious activity or items, or that may arise, seeking the safety and security of patrons and guests as priority.
Reporting observed issues to House Managers for resolution if warranted.
Executing public safety procedures when necessary and directed by the House Manager.

Training - 5%

Completing University-mandated training as required.
Completing Touhill-specific training (and/or Touhill qualification(s)) as required.

As with all positions, may perform other job-related responsibilities as needed to support departmental and campus-wide needs.

Shift

Variable depending on event needs

Minimum Qualifications

High school diploma or equivalent and some work experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

• Communicates professionally in both verbal and written formats.
• Ability to work long and unusual hours, including late at night.
• Willingness to work hard and take direction.
• Experience with House Management or front-of-house operations.
• An understanding of theatrical terminology, equipment, and usages.
• Good communication skills and customer service experience are recommended.

Anticipated Hiring Range

$17.50/hr

Grade: GGS-004

University Title: EVENT ASSISTANT II

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for this position.

Benefit Eligibility

This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement/retirement/core-voluntary-plans

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at [e-mail].