Usher

University of Missouri, St. Louis; Clayton (MO); On-site; USD 20,000 - 28,000; Full time

Job summary

The Touhill Performing Arts Center at the University of Missouri-St. Louis seeks an Usher to provide direct, guest-focused service to patrons during events, help with wayfinding, and welcome guests to the facility.

This role requires reliability, flexibility for variable event shifts, ability to enforce theatre decorum and safety procedures, and commitment to a welcoming environment.

Qualifications

• High school diploma or equivalent is required and some work experience is desirable.
• Ability to communicate professionally in verbal and written formats is preferred.
• Experience with front-of-house operations or house management is a plus.
• Knowledge of theatrical terminology and equipment is beneficial.

Responsibilities

• Meet guests with courteous, attentive service and assist with wayfinding.
• Direct patrons to seating and hand out programs as needed.
• Enforce theatre policies and maintain a welcoming demeanor.
• Monitor for hazards or issues and report to House Manager as required.
• Complete required university and Touhill-specific training and duties.

Skills

Customer service

Front-of-house

Communication skills

Work hours flexibility

Theatrical terminology

Education

High school diploma or equivalent

Job description

Hiring Department

Touhill Performing Arts Center at the University of Missouri-St.Louis

Job Description

The Touhill Performing Arts Center at the University ofMissouri-St. Louis creates opportunities for the people of ourregion to experience, appreciate and embrace the transformationalpower of the performing arts. It is a welcoming place, a leadingcultural partner in our community and a symbol of this University'scommitments to integrate education, innovation andexcellence.

The Usher provides direct customer-focused guest services topatrons of the facility.

PRIMARY RESPONSIBILITIES

[Customer Focus] – 30% The Usher is primarily responsible for ensuring that guests and patrons of the Touhill are met with courteous and attentive service whether assisting in wayfinding, welcoming patrons to the facility, or wishing guests a good night. The Usher is the individual utilized in fulfilling the Touhill’smission of being a “welcoming place”.

[Event Support] – 30% Pleasantly directing patrons to amenities and seating. Handing out programs or other materials on behalf of the client topatrons. Enforcing Touhill policies regarding proper theater decorum, seating issues, and disruptive patrons while maintaining awelcoming and friendly demeanor.

[Emergency Reporting and Response] – 25% Remaining vigilant for any emergent issue (such as hazards, suspicious activity or items, or that may arise, seeking the safetyand security of patrons and guests as priority. Reporting observed issues to House Managers for resolution ifwarranted. Executing public safety procedures when necessary and directed bythe House Manager.

[Training] – 5% Completing University-mandated training as required. Completing Touhill-specific training (and/or Touhillqualification(s)) as required.

As with all positions, may perform other job-relatedresponsibilities as needed to support departmental and campus-wideneeds.

Shift

Variable depending on event needs

Minimum Qualifications

High school diploma or equivalent and some work experience from which comparable knowledge and skills can be acquired isnecessary

Preferred Qualifications

• Communicates professionally in both verbal and writtenformats.
• Ability to work long and unusual hours, including late atnight.
• Willingness to work hard and take direction.
• Experience with House Management or front-of-houseoperations.
• An understanding of theatrical terminology, equipment, andusages.
• Good communication skills and customer service experience arerecommended.

Anticipated Hiring Range

$17.50/hr

Grade: GGS-004

University Title: EVENT ASSISTANT II

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Application Materials

• Application materials include a cover letter and resume. Finalists will be asked to provide references at a laterdate.
• Applicants must combine all application materials into one PDF for Microsoft Word document and upload as a resume attachment to the UM SL Careers: https://www.umsl.edu/services/hrs/careers/index.html
• Limit document name to 50 characters. Maximum size limit is11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please [e-mail]. If you are experiencing technical problems, please email [e-mail]

Sponsorship Information

Employment visa sponsorship is not available for thisposition.

Benefit Eligibility

This position is not eligible for University benefits. Individualsin non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan,please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement/retirement/core-voluntary-plans

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of HumanResources at [e-mail].