Ticket Seller

University of Missouri, St. Louis; Clayton (MO); On-site; USD 26,000 - 34,000; Part time

Job summary

The University of Missouri-St. Louis is seeking a Ticket Seller to provide direct customer-focused guest services and conduct retail ticketing operations for Touhill Performing Arts Center. You will handle inquiries, assist patrons, and process sales with a computerized system.

Shifts are event-dependent and require professional communication, accuracy, and a welcoming demeanor. Prior experience in front-of-house operations is preferred.

Qualifications

• High school diploma or equivalent or comparable knowledge/experience.
• 6 months of experience or transferable knowledge in customer service or ticketing is desirable.
• Professional verbal and written communication is preferred.
• Ability to work long and unusual hours, including late at night.
• Experience with House Management or front-of-house operations.
• Understanding of theatrical terminology, equipment, and usages.
• Good communication skills and customer service experience.

Responsibilities

• Meet guests and patrons with courteous, attentive service.
• Answer phones and respond to messages for ticketed events.
• Provide information on performances, directions, and general queries.
• Communicate Touhill policies in a welcoming manner.
• Process sales using computerized ticketing system and accept payments.
• Reconcile seating discrepancies and escalate complex issues to a supervisor.
• Complete University-mandated and Touhill-specific training.

Skills

Professional communication

Customer service

Flexibility

Front-of-house operations

Theatrical terminology

Job description

Hiring Department

Performing Arts Operations

Job Description

The Touhill Performing Arts Center at the University ofMissouri-St. Louis creates opportunities for the people of ourregion to experience, appreciate, and embrace the transformationalpower of the performing arts. It is a welcoming place, a leadingcultural partner in our community, and a symbol of thisUniversity's commitments to integrate education, innovation, andexcellence.

The Ticket Seller provides direct customer-focused guest servicesto patrons of the facility while conducting retail operations(selling tickets).

Primary Responsibilities

[Customer Focus] – 30%

• Ensure that guests and patrons of the Touhill are met withcourteous and attentive service
• Answer phones and respond to messages for ticketed eventswithin the Touhill
• Provide information to customers about upcoming performances,directions to the Touhill, and other general information
• Communicate appropriate Touhill policies while maintaining awelcoming and friendly demeanor
• Fulfill the Touhill’s mission of being a “welcoming place”

[Sales Support] – 30%

• Process sales primarily by use of computer software programs,including a computerized ticketing system.
• Process credit card payments and balance all transactions topayment summary; may also process cash and check payments.

[Issues Response] – 25%

• Reconcile seating discrepancies and other ticketingissues.
• Escalate more complicated problems to supervisor asneeded.

[Training] – 05%

• Completing University-mandated training as required.
• Completing Touhill-specific training (and/or Touhillqualification(s)) as required.

As with all positions, may perform other job-relatedresponsibilities as needed to support departmental and campus-wideneeds.

Shift

Variable depending on event needs

Minimum Qualifications

High school diploma or equivalent and 6 months of experience fromwhich comparable knowledge and skills can be acquired isnecessary

Preferred Qualifications

• Professional verbal and written communication
• Ability to work long and unusual hours, including late atnight
• Willingness to work hard and take direction
• Experience with House Management or front-of-houseoperations
• An understanding of theatrical terminology, equipment, andusages
• Good communication skills and customer service experience

Anticipated Hiring Range

$19.50-$25.50

Grade: GGS-005

University Title: SENIOR RETAIL SALES ASSISTANT

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for thisposition.

Benefit Eligibility

This position is not eligible for University benefits. Individualsin non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan,please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement/retirement/core-voluntary-plans

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of HumanResources at [e-mail].