Ticket Office Operations & Donor Services Specialist

University of California, Davis; Davis (CA); On-site; USD 88,456,000 - 126,794,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Education assistance

Job summary

University of California, Davis seeks a Ticket Office Operations supervisor to plan, organize, and supervise back-end ticketing operations for campus events and select non-ICA events. You will manage donor and ticket holder databases, ensuring accurate records and excellent customer service while planning student involvement for campus services.

You will analyze staff needs for events, supervise key activities, process athletic donations, coordinate donor benefits with the athletics development

Qualifications

• No minimum education required.
• Computer experience to use Word and Excel.
• Strong interpersonal, customer service and communication skills to interact clearly and effectively with individuals of varying backgrounds and perspectives to research, secure, and/or provide information to clarify situations and resolve problems.
• Organizational and time management skills to coordinate and prioritize a variety of complex tasks in an active working environment; handle multiple deadlines and achieve timely progress on a variety of tasks and projects concurrently; prioritization skills to handle frequent interruptions and distractions and adjust to shifting priorities to maintain a high level of productivity.
• Math and accounting skills to reconcile ledgers and produce accurate budgets, financial and statistical reports.
• Skills to compile, analyze and interpret statistical records.
• Skills to establish and adjust staffing based on individual events, client and patron needs.
• Skills to identify, evaluate and improve systems and services in order to enhance internal efficiencies and client/patron satisfaction

Responsibilities

• Administrative support for Ticket Office operations.
• Customer service representation and onsite events support.
• Athletics donation processing and gift handling.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Budgeting basics

Data analysis

Process improvement

Education

No minimum education

Tools

Word

Excel

Job description

University of California, Davis seeks a Ticket Office Operations supervisor to plan, organize, and supervise back-end ticketing operations for campus events and select non-ICA events. You will manage donor and ticket holder databases, ensuring accurate records and excellent customer service while planning student involvement for campus services.

You will analyze staff needs for events, supervise key activities, process athletic donations, coordinate donor benefits with the athletics development