Box Office Supervisor: Lead Tickets & Guest Experience

The California State University; San Jose (CA); On-site; USD 53,000 - 58,000; Full time

Job summary

San José State University is seeking a Box Office Supervisor to oversee box office operations, including ticketing, customer service, financial reporting, event support, and the hiring, training, and scheduling of student assistants.

The role requires supervising student box office staff, managing ticketing systems, and ensuring a high-quality guest experience with ADA compliance. Strong communication and leadership are essential for coordinating with internal departments and stakeholders.

Qualifications

• Completion of a high school program or equivalent.
• Three years of related office work experience preferred or required.

Responsibilities

• Recruit, hire, train, schedule, and mentor student box office assistants.
• Build and maintain ticketing for events.
• Oversee ticket inventory and sales.
• Respond to patron inquiries by phone, email, online, and in person.
• Establish guest experience standards including ADA compliance.
• Reconcile ticket sales and oversee cash handling and deposits.
• Liaise with clients and event stakeholders.
• Provide on-site box office supervision for events.
• Coordinate staffing and event coverage.
• Collaborate with internal departments to support operations.

Skills

Customer service

Interpersonal communication

Leadership

Ticketing systems

Cash handling

Staff scheduling

Microsoft Office

Front-of-house operations

Education

High school diploma or equivalent

Three years related office work experience

Tools

VBO ticketing

VenueOps

When I Work

Microsoft Office Suite

Job description

San José State University is seeking a Box Office Supervisor to oversee box office operations, including ticketing, customer service, financial reporting, event support, and the hiring, training, and scheduling of student assistants.

The role requires supervising student box office staff, managing ticketing systems, and ensuring a high-quality guest experience with ADA compliance. Strong communication and leadership are essential for coordinating with internal departments and stakeholders.