Ticket Operations Administrator (BLANK AST 3)

University of California, Davis; Davis (CA); On-site; USD 88,456,000 - 126,794,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Education assistance

Job summary

University of California, Davis seeks a Ticket Office Operations supervisor to plan, organize, and supervise back-end ticketing operations for campus events and select non-ICA events. You will manage donor and ticket holder databases, ensuring accurate records and excellent customer service while planning student involvement for campus services.

You will analyze staff needs for events, supervise key activities, process athletic donations, coordinate donor benefits with the athletics development

Qualifications

• No minimum education required.
• Computer experience to use Word and Excel.
• Strong interpersonal, customer service and communication skills to interact clearly and effectively with individuals of varying backgrounds and perspectives to research, secure, and/or provide information to clarify situations and resolve problems.
• Organizational and time management skills to coordinate and prioritize a variety of complex tasks in an active working environment; handle multiple deadlines and achieve timely progress on a variety of tasks and projects concurrently; prioritization skills to handle frequent interruptions and distractions and adjust to shifting priorities to maintain a high level of productivity.
• Math and accounting skills to reconcile ledgers and produce accurate budgets, financial and statistical reports.
• Skills to compile, analyze and interpret statistical records.
• Skills to establish and adjust staffing based on individual events, client and patron needs.
• Skills to identify, evaluate and improve systems and services in order to enhance internal efficiencies and client/patron satisfaction

Responsibilities

• Administrative support for Ticket Office operations.
• Customer service representation and onsite events support.
• Athletics donation processing and gift handling.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Budgeting basics

Data analysis

Process improvement

Education

No minimum education

Tools

Word

Excel

Job description

Job Summary

Under the direction of the Assistant Athletic Director for Marketing, primary responsibility to plan, organize, and supervise the back-end operations of the Ticket Office. Manage donor and ticket holder database to ensure accurate records, processing and excellent customer service. Provide planning and supervision of students related to Campus Ticket Office service. Analyze support staff needs for individual events. Provide supervision of key events. Process athletics donations received via mail in addition to gift agreements/pledges. Coordinate donor ticket benefits with the athletics development office. Perform report generation, retrieval and manipulation. Work with the Director of ICA Information Technology (IT) and campus data security staff to ensure current processes are in accordance with Payment Card Industry (PCI) compliance requirements. Provide basic financial analysis of income and expenses. Establish policies and procedures for the Ticket Office. In addition to athletics events, the Ticket Office will handle ticketing for select student events and non-ICA events.

Job Summary

Under the direction of the Assistant Athletic Director for Marketing, primary responsibility to plan, organize, and supervise the back-end operations of the Ticket Office. Manage donor and ticket holder database to ensure accurate records, processing and excellent customer service. Provide planning and supervision of students related to Campus Ticket Office service. Analyze support staff needs for individual events. Provide supervision of key events. Process athletics donations received via mail in addition to gift agreements/pledges. Coordinate donor ticket benefits with the athletics development office. Perform report generation, retrieval and manipulation. Work with the Director of ICA Information Technology (IT) and campus data security staff to ensure current processes are in accordance with Payment Card Industry (PCI) compliance requirements. Provide basic financial analysis of income and expenses. Establish policies and procedures for the Ticket Office. In addition to athletics events, the Ticket Office will handle ticketing for select student events and non-ICA events.

Apply By Date

09/29/2026 by 11:59 pm

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• no Minimum Education required.
• Computer experience to use Word and Excel.
• Strong interpersonal, customer service and communication skills to interact clearly and effectively with individuals of varying backgrounds and perspectives to research, secure, and/or provide information to clarify situations and resolve problems.
• Organizational and time management skills to coordinate and prioritize a variety of complex tasks in an active working environment; handle multiple deadlines and achieve timely progress on a variety of tasks and projects concurrently; prioritization skills to handle frequent interruptions and distractions and adjust to shifting priorities to maintain a high level of productivity.
• Math and accounting skills to reconcile ledgers and produce accurate budgets, financial and statistical reports.
• Skills to compile, analyze and interpret statistical records.
• Skills to establish and adjust staffing based on individual events, client and patron needs.
• Skills to identify, evaluate and improve systems and services in order to enhance internal efficiencies and client/patron satisfaction

Key Responsibilities

• 40% - Administrative
• 30% - Customer Service Representative and Onsite Events
• 30% - Athletics Donation Processing

POSITION INFORMATION

• Salary or Pay Range: $30.87 - $44.25 (department budgeted salary range: Step 1, $30.87 – Step 5, $33.85)
• Salary Frequency: Hourly
• Salary Grade: 108
• UC Job Title: BLANK AST 3
• UC Job Code: 004722
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100% Fixed
• Shift (Work Schedule): M-F 8:00AM - 5:00PM
• Location: Davis, Ca
• Union Representation: CX-Clerical/Admin
• Benefits Eligible: Yes
• This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee’s lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Occasional Up to 3 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Occasional Up to 3 Hours
• Loud noise levels - Occasional Up to 3 Hours
• Marked changes in humidity or temperature - Occasional Up to 3 Hours
• Operating motor vehicles and/or equipment - Occasional Up to 3 Hours
• Extreme Temperatures - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Work in a shared office space with constant interruptions and work under frequent deadlines of a high volume workload. Position may require employee to work overtime. Work a varied schedule to accommodate the high number of evening, weekend and holiday events to provide on-site support as needed and be flexible to have varied lunch/meal breaks. Requests for vacation are limited to non-peak workload periods.

Special Requirements – Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks #CA-CB