Threat Protection Services Leader

Proofpoint; Carson City (NV); On-site; USD 101,600 - 159,720; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Job summary

Proofpoint is seeking a Manager, Threat Protection Services to lead a team of Threat Strategy Managers across regions, driving proactive engagement that enhances clients' email security programs.

You will mentor staff, align goals with corporate objectives, and collaborate with PCMS leadership to improve customer satisfaction, retention, and the health of the Managed Threat Program. Continuous improvement and threat intelligence leadership are central to the role.

Qualifications

• 5+ years of leadership experience in information security.
• 6+ years in client/professional services or engineering with exposure to multiple technology areas.
• Managed security or consultancy experience required.
• Proven leadership ability with motivation and inspiring teams.
• Familiarity with Proofpoint products and threat protection (Gateway, TAP, TRAP).
• Strong verbal and written communication skills.
• Ability to work in a team environment as well as independently.

Responsibilities

• Lead, mentor, and coach a team of Threat Strategy Managers; serve as a role model for professional growth and technical excellence.
• Responsible for talent development — finding, hiring, developing, and retaining the best technical talent.
• Assign MBOs (Management By Objectives) to team members aligned with corporate goals.
• Provide tactical and strategic guidance to the team daily.
• Identify and prioritize short-term and long-term goals for the team.
• Manage and monitor support interactions, serving as an internal advocate for Proofpoint customers.
• Respond to customer escalations and proactively escalate when needed.
• Monitor level of customer satisfaction and serve as a point of escalation for satisfaction issues.
• Provide get-well plans for customers at risk of non-renewal; manage the health of the customer portfolio.
• Develop and oversee comprehensive strategies to meet complex customer requirements utilizing Proofpoint's solutions.
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with services and interaction with the Proofpoint team.
• Develop innovative ways to leverage existing data and correlate customer data with other datasets available at Proofpoint.
• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies.
• Responsible for scheduling own time and quality completion of multiple tasks within a varying environment of changing constraints.
• Maintain a deep understanding and up-to-date handle on the evolving threat landscape.
• Design and implement solutions to complex problems with minimum supervision; use independent judgment within broad parameters.

Skills

Leadership

Threat protection knowledge

Communication skills

Team mentoring

Client-facing experience

Tools

Proofpoint products

SIEM technologies

Job description

Proofpoint is seeking a Manager, Threat Protection Services to lead a team of Threat Strategy Managers across regions, driving proactive engagement that enhances clients' email security programs.

You will mentor staff, align goals with corporate objectives, and collaborate with PCMS leadership to improve customer satisfaction, retention, and the health of the Managed Threat Program. Continuous improvement and threat intelligence leadership are central to the role.