Email Security Platform Engineering Manager

Proofpoint; Salem (IN); Hybrid; USD 124,000 - 182,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Wellbeing days (2)

Volunteer days

Work from Anywhere option

Job summary

Proofpoint is seeking a Manager of Security Solution Engineering to lead a team responsible for backend engineering, platform configuration, and administration of our email security managed service. This role ensures engineering excellence and reliable, scalable, secure solutions for customers across evolving threats.

As a leader, you will guide talent development, drive strategic initiatives, and coordinate across time zones to support a global customer base and APJ region.

Qualifications

• Lead, mentor, and coach a team of Security Solution Engineers; serve as a role model for professional growth, technical excellence, and engineering best practices.
• Responsible for talent development—finding, hiring, developing, and retaining the best engineering talent in email security.
• Assign MBOs (Management by Objectives) to team members aligned with corporate goals.
• Provide tactical and strategic guidance to the team daily.
• Identify and prioritize short-term and long-term engineering goals for the team.

Responsibilities

• Manage and monitor service delivery interactions, serving as an internal advocate for customers of the managed email security service.
• Respond to customer escalations and proactively elevate technical issues when needed.
• Monitor service health, SLA adherence, and customer satisfaction; serve as a point of escalation for service issues.
• Provide remediation plans for customers at risk of non-renewal; manage the health of the customer portfolio through reliable engineering outcomes.

Skills

Team leadership

Email security

Threat intelligence

Platform administration

Job description

Proofpoint is seeking a Manager of Security Solution Engineering to lead a team responsible for backend engineering, platform configuration, and administration of our email security managed service. This role ensures engineering excellence and reliable, scalable, secure solutions for customers across evolving threats.

As a leader, you will guide talent development, drive strategic initiatives, and coordinate across time zones to support a global customer base and APJ region.