Manager, Threat Protection Services

Proofpoint; Bismarck (ND); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Wellness days

Recognition program

Job summary

Proofpoint, a global leader in cybersecurity, seeks a Manager, Threat Protection Services to lead a team of Threat Strategy Managers across regions and drive proactive engagement that advances clients' email security programs.

The role collaborates with PCMS leadership to improve customer satisfaction, retention, and the Managed Threat Program, while mentoring the Threat Strategy team daily.

Qualifications

• 5+ years of leadership experience in information security.

Responsibilities

• Lead, mentor, and coach a team of Threat Strategy Managers to drive professional growth and technical excellence.
• Identify and prioritize short- and long-term goals for the team.
• Develop and oversee strategies to meet complex customer requirements using Proofpoint solutions.
• Plan and lead process improvements to boost customer satisfaction with services.
• Maintain up-to-date knowledge of the evolving threat landscape and provide guidance on threats.

Job description

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

Position Overview

Our customers invest in Proofpoint because we deliver the best threat protection in the industry. The Manager, Threat Protection Services leads a team of Threat Strategy Managers (TSMs) across different regions who ensure customers maximize the value of their investment through proactive engagement that advances their email security programs. This leader will work closely with PCMS leadership to evaluate ways to improve customer satisfaction, ensure retention, and defend the Managed Threat Program. The Manager will develop team goals that align with corporate objectives while providing mentoring, coaching, and tactical/strategic guidance to the Threat Strategy team daily.

Continuous improvement is central to this position. A working knowledge of current threat actors, information security threats, and risks to our clients — including the ability to provide guidance on discovered threats — is essential.

Key Responsibilities

Team Leadership & Talent Development

• Lead, mentor, and coach a team of Threat Strategy Managers; serve as a role model for professional growth and technical excellence
• Responsible for talent development — finding, hiring, developing, and retaining the best technical talent
• Assign MBOs (Management By Objectives) to team members aligned with corporate goals
• Provide tactical and strategic guidance to the team daily
• Identify and prioritize short-term and long-term goals for the team

Customer Advocacy & Escalation Management

• Manage and monitor support interactions, serving as an internal advocate for Proofpoint customers
• Respond to customer escalations and proactively elevate when needed
• Monitor level of customer satisfaction and serve as a point of escalation for satisfaction issues
• Provide get-well plans for customers at risk of non-renewal; manage the health of the customer portfolio

Strategic & Operational Oversight

• Develop and oversee comprehensive strategies to meet complex customer requirements utilizing Proofpoint's solutions
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with services and interaction with the Proofpoint team
• Develop innovative ways to leverage existing data and correlate customer data with other datasets available at Proofpoint
• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
• Responsible for scheduling own time and quality completion of multiple tasks within a varying environment of changing constraints

Threat Intelligence & Technical Leadership

• Maintain a deep understanding and up-to-date handle on the evolving threat landscape
• Design and implement solutions to complex problems with minimum supervision; use independent judgment within broad parameters

Required

Desired Qualifications

• 5+ years of leadership experience in the information security field
• 6+ years of industry experience in a client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineering role with exposure to multiple technology areas
• Managed security or consultancy experience required
• Proven leadership ability with a history of successfully motivating and inspiring teams
• Relevant experience with Proofpoint products and understanding of threat protection (Gateway, TAP, TRAP)
• Background in security, especially around threat actor tactics, techniques, and procedures
• Outstanding verbal and written communication skills
• Ability to effectively work in a team environment as well as independently

Preferred

• Deep understanding of email threat landscape including phishing, BEC, malware, and credential theft
• Familiarity with SIEM technologies and security event correlation
• Experience with customer success platforms (e.g., Totango, Salesforce) for account health tracking
• Industry certifications such as CISSP, CISM, CEH, or equivalent
• Experience building and scaling service delivery teams in a high-growth environment

Core Competencies

• Proactive, self-starter driven by setting and achieving goals
• Ability to interface with customers on both technical and non-technical levels
• Strategic thinking balanced with operational execution
• Data-driven decision making using customer metrics and KPIs
• Ability to manage competing priorities across a large customer portfolio
• Collaborative leadership style with cross-functional influence

This posting is anticipated to remain open until June 30th, 2026

Why Proofpoint?

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail].