Third Party Collections Agent

MRS BPO; Cherry Hill Township (NJ); On-site; USD 28,000 - 41,000; Full time

Job summary

MRS BPO in Marlton, New Jersey, is seeking a Third Party Collections Agent to resolve delinquent accounts through phone conversations and structured workflows with rigorous adherence to policies. The role demands 3–5 years of collections experience and the ability to navigate multiple systems while staying compliant.

Applicants will contact consumers to negotiate payments, follow call flows, update notes in the CRM, and uphold regulatory requirements while delivering professional customer

Qualifications

• At least 3/5+ years of first- or third-party collections experience in commercial, credit card, auto, private student loans collections.
• Ability to follow structured workflows and multitask across systems;
• Solid understanding of applicable compliance legislation.
• Reliable, coachable, and able to work independently.

Responsibilities

• Account Resolution — Contact consumers via phone to negotiate payment arrangements and resolve outstanding balances.
• Workflow Execution — Follow established call flows, scripts, and system prompts to ensure accuracy and compliance.
• Digital Tool Use — Navigate multiple systems, update account notes, and use automation tools to complete tasks efficiently.
• Compliance Adherence — Apply regulatory requirements and company policies consistently; elevate issues when unsure.
• Time Management — Manage after‑call work, prioritize tasks, and maintain productivity throughout the day.
• Quality & Performance — Use QA feedback and dashboards to self‑correct and improve call quality and outcomes.
• Customer Experience — Communicate professionally, demonstrate empathy, and maintain a positive consumer experience.

Skills

Collections experience

Compliance knowledge

Communication skills

Multitasking

Customer service

Tools

CRM systems

Automation tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Third Party Collections Agent

40 HR Work Week Cherry Hill, NJ, US

6 days ago Requisition ID: 1029

Salary Range: $20.00 To $30.00 Hourly

The Collections Agent is responsible for resolving delinquent and charged-off accounts through effective communication, structured workflows, and consistent compliance.

This role is ideal for experienced agents who can follow defined processes, use multiple systems with growing confidence, and steadily build autonomy in managing their daily workflow. Qualified candidates must have at least 3 to 5 years of 3rd-party collections experience.

Work Location is Marlton, New Jersey

Success Profile: passion for success, comfortable with collection systems navigation, digital tools, consistent attendance/performance, coachable, growing autonomy handling calls end-to-end.

Key Responsibilities:

• Account Resolution — Contact consumers via phone to negotiate payment arrangements and resolve outstanding balances.
• Workflow Execution — Follow established call flows, scripts, and system prompts to ensure accuracy and compliance.
• Digital Tool Use — Navigate multiple systems, update account notes, and use automation tools to complete tasks efficiently.
• Compliance Adherence — Apply regulatory requirements and company policies consistently; elevate issues when unsure.
• Time Management — Manage after‑call work, prioritize tasks, and maintain productivity throughout the day.
• Quality & Performance — Use QA feedback and dashboards to self‑correct and improve call quality and outcomes.
• Customer Experience — Communicate professionally, demonstrate empathy, and maintain a positive consumer experience.

Required Qualifications:

• At least 3/ 5+ years of first- or third-party collections experience in commercial, credit card, auto, private student loans collections.
• Ability to follow structured workflows and multitask across systems;
• Solid understanding of applicable compliance legislation.
• Reliable, coachable, and able to work independently.