Collection Specialist [81454]

Onward Search; Newark (DE); Hybrid; USD 23,000 - 30,000; Part time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Program

eLearning and Ongoing Training

Education Reimbursement

Job summary

A leading industry company is seeking a Collection Specialist to support their collections team in Newark, DE. This hybrid position will require two days per week in the office and involves managing delinquent accounts, communicating with debtors through various channels, and documenting all interactions. The ideal candidate should possess strong negotiation and organizational skills, along with some experience in finance or customer service. This position is part of a short-term assignment expected to last less than a month.

Qualifications

• Effective verbal and written communication skills, with strong negotiation abilities.
• Ability to handle difficult conversations professionally and empathetically.
• Organizational skills with attention to detail and time management.

Responsibilities

• Manage a portfolio of overdue accounts and follow up to recover payments.
• Contact debtors via phone, email, and written correspondence to discuss outstanding balances and payment options.
• Record all collection activities accurately, including communications and payment arrangements.
• Use skip tracing tools and techniques to locate difficult-to-reach debtors.
• Provide prompt and professional customer service to address debtor inquiries and concerns.

Skills

Negotiation skills

Communication skills

Organizational skills

CRM software

Collections software

Education

High school diploma or equivalent

Some college coursework preferred

Tools

Collections software

CRM systems

Collections software

Job description

A leading industry company is hiring a Collection Specialist to support their collections team in Newark, DE. This position is hybrid, requiring two days per week in the office, with a short-term assignment lasting less than a month. The role involves managing delinquent accounts, initiating contact through various communication channels, documenting interactions, and utilizing skip tracing techniques. The ideal candidate will have strong negotiation, communication, and organizational skills, with some experience or education in finance or customer service.

Collection Specialist Responsibilities:

• Manage a portfolio of overdue accounts and follow up to recover payments.
• Contact debtors via phone, email, and written correspondence to discuss outstanding balances and payment options.
• Record all collection activities accurately, including communications and payment arrangements.
• Use skip tracing tools and techniques to locate difficult-to-reach debtors.
• Provide prompt and professional customer service to address debtor inquiries and concerns.

Collection Specialist Qualifications:

• Effective verbal and written communication skills, with strong negotiation abilities.
• Ability to handle difficult conversations professionally and empathetically.
• Organizational skills with attention to detail and time management.
• Basic computing skills; proficiency in collections software and CRM systems is a plus.
• High school diploma or equivalent, with some college coursework preferred; 0-1 years of experience in collections or customer service.

Perks and Benefits:

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• eLearning and Ongoing Training.
• Education Reimbursement.

Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.