Collector

Paramount Capital Group, Inc.; United States; Hybrid; USD 44,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Hybrid work schedule

Job summary

Paramount Capital Group, Inc. is seeking a motivated Collections Specialist to join our King of Prussia call center team. This role focuses on engaging customers in early to mid delinquency to resolve past-due balances and protect portfolio value.

You will manage outbound contact, negotiate payment arrangements, and document all interactions in our loan servicing system. Responsibilities include educating customers on options, monitoring repayment plans, and coordinating with loss mitigation as

Qualifications

• 1–2 years of experience in consumer collections, preferably on titled asset portfolios.
• Familiarity with FDCPA compliance requirements and ethical collections practices.
• Knowledge of delinquency stages, payment arrangements, and collections workflows.
• Strong verbal communication and negotiation skills.
• Ability to manage a high-volume queue with attention to detail and follow-through.
• Proficiency with CRM systems, loan servicing software, and Microsoft Office Suite.

Responsibilities

• Contact customers via outbound calls, SMS, and email to resolve past-due balances in early delinquency.
• Educate customers on payment options, due dates, and consequences of non-payment.
• Negotiate and process payment arrangements, extensions, or promise-to-pay agreements.
• Document all interactions and notes in the loan servicing system.
• Monitor promise-to-pay queues and follow up on broken arrangements.
• Apply structured recovery strategies to higher-risk accounts.
• Present and negotiate repayment plans or referrals to loss mitigation as needed.
• Identify accounts for repossession referral and coordinate with the recovery team.
• Maintain awareness of vehicle collateral status and asset location for titled accounts.

Skills

Collections

FDCPA compliance

Negotiation

CRM systems

Loan servicing software

Microsoft Office

Tools

LexisNexis

TLO

Job description

JOB OVERVIEW

We are looking for a motivated Collections Specialist to join our King of Prussia call center team. This role is a critical part of our collections operation, focused on engaging customers in the early and mid stages of delinquency to resolve past-due balances, prevent further deterioration, and protect both the customer relationship and the company portfolio.

WHAT YOU’LL DO

Account Servicing & Collections

• Contact customers via outbound calls, SMS, and email within the early delinquency window to resolve past-due balances before further escalation.
• Educate customers on payment options, due dates, and the consequences of continued non-payment on their account standing.
• Negotiate and process immediate payment arrangements, extensions, or promise-to-pay agreements.
• Document all customer interactions, payment commitments, and account notes with accuracy in the loan servicing system.
• Monitor promise-to-pay queues and follow up on broken arrangements promptly.
• Manage higher-risk accounts by applying more structured and assertive recovery strategies.
• Present and negotiate repayment plans, deferments, or referrals to loss mitigation as warranted by the account profile.
• Apply skip tracing techniques to locate unresponsive customers on titled asset accounts, using available tools and data sources.
• Identify accounts that meet threshold criteria for repossession referral and coordinate with the recovery team as appropriate.
• Maintain awareness of vehicle collateral status, insurance lapses, and asset location for titled accounts in the delinquent portfolio.

Compliance & Account Management

• Conduct all collection activity in strict compliance with FDCPA, CFPB guidelines, and applicable state regulations.
• Adhere to all call center quality standards, including call scripts, disclosure requirements, and mini-Miranda notifications.
• Maintain accurate and thorough account records in the CRM and loan servicing platform after every interaction.
• Participate in team huddles, coaching sessions, and performance reviews to continuously improve outcomes.

WHAT WE’RE LOOKING FOR

Required Qualifications

• 1–2 years of experience in consumer collections, preferably on titled asset portfolios (auto loans, motorcycles, RVs, or similar).
• Working knowledge of FDCPA compliance requirements and ethical collections practices.
• Familiarity with delinquency stages, payment arrangements, and collections workflows.
• Strong verbal communication and negotiation skills with the ability to handle difficult conversations professionally.
• Ability to manage a high-volume queue with attention to detail and follow-through.
• Proficiency with CRM systems, loan servicing software, and Microsoft Office Suite.

Preferred Qualifications

• Direct experience collecting on auto loans, installment contracts, or other titled asset products.
• Exposure to skip tracing tools and techniques (LexisNexis, TLO, or similar).
• Experience identifying and escalating accounts for repossession referral.
• Bilingual in Spanish is a plus.

BENEFITS

• Medical, dental, and vision insurance.
• Flexible hybrid work schedule.
• 401(k) with company match.
• Supportive team culture with ongoing coaching and development.

POSITION DETAILS

Job Type: Full-Time

Location: Remote or Hybrid.

Paramount Capital Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or vetera