Collection Specialist

ApTask; Newark (DE); Hybrid; USD 41,600 - 50,000; Full time

Job summary

A leading workforce solutions provider is seeking a Collection Specialist to manage debt recovery efforts. This hybrid role involves contacting delinquent accounts, negotiating payment arrangements, and documenting all collection activities while providing exceptional customer service. The ideal candidate will demonstrate strong negotiation skills, effective communication, and attention to detail. The position requires a high school diploma and the ability to obtain a required collecting license. Join us and be part of a company focused on excellence and innovation.

Qualifications

• 0-1 years of experience in collections or customer service roles.
• Ability to handle difficult conversations and resolve conflicts.
• Must obtain required License for collecting upon placement.

Responsibilities

• Manage a portfolio of assigned delinquent accounts.
• Initiate contact with debtors through phone, email, and written correspondence.
• Document all collection activities within client standards.

Skills

Strong negotiation and persuasion skills

Effective verbal and written communication

Detail-oriented and good time management

Basic computing skills

Education

High school diploma or equivalent

Tools

Collections software

CRM systems

Microsoft Office Suite

Job description

Title: Collection Specialist

Location: Hybrid 2 days onsite to Newark, Delaware

Type: Full Time

Salary: $41,600 annual Base

Schedule: In training, schedules vary—8-5, 10-7, 12-9. Managers will assign shifts per business need.

Job Description

What You'll Contribute:

The Specialist, Collections will be responsible for performing collection activities in an effort to recover losses from assigned accounts.

What You'll Do

• Manage a portfolio of assigned delinquent accounts.
• Initiate contact with debtors through phone calls, emails, and written correspondence to discuss outstanding debts, payment options, and negotiate payment arrangements.
• Document all collection activities, including communication records, payment arrangements, and any relevant information obtained during discussions with debtors within client standards and Federal Regulations.
• Provide exceptional customer service to debtors, responding to inquiries, providing accurate information, and addressing concerns.
• Utilize skip tracing techniques and tools to locate debtors who have changed contact information or are difficult to reach.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What You Have

Minimum education, skills and experience required.

• Strong negotiation and persuasion skills, with the ability to effectively communicate with debtors in a respectful and professional manner.
• Effective verbal and written communication skills, including active listening skills and the ability to empathize with debtors.
• Ability to handle difficult conversations and resolve conflicts while maintaining composure and professionalism.
• Detail-oriented with excellent organizational and time management skills.
• Reliable, able to work flexible day, evening and weekend hours as required.
• Basic computing skills
• Must be able to obtain required License for collecting upon placement.

Preferred Education, Skills, And Experience

High school diploma or equivalent; some college coursework in business or related fields is preferred.

• 0-1 years of experience in collections or related customer service roles, preferably in a financial or credit environment.
• Proficiency in using collections software, customer relationship management (CRM) systems, and Microsoft Office Suite.
• Familiarity with debt collection laws, regulations, and compliance requirements.

About ApTask

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [e-mail].

Applicant Consent

By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or [e-mail]. Message frequency may vary. Msg & data rates may apply.