Therapy Front Desk Specialist: Patient Services & Scheduling

OSI - Orthopedic Sports, Inc. Physical Therapy; Stillwater, Town of Somerset (MN, WI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) Profit Sharing

Employee Assistance Program

Flexible discounts & insurance savings

Job summary

OSI Physical Therapy is seeking a Therapy Patient Services Representative to support patient registration, check-in, and clinical support duties. Two full-time roles exist in MN; one in West St. Paul and a float position with varied early morning shifts.

The role requires greeting patients, collecting payments, verifying insurance, scheduling in the system, and handling switchboard duties. Prior customer service and medical office experience are preferred; comprehensive benefits are available.

Qualifications

• High school diploma or GED required.
• Proficient in Microsoft Word, Outlook and Excel.
• Customer service experience required.
• Administrative or Medical Office experience preferred.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID.
• Verify and document insurance information per current practices.
• Schedule patients accurately in the practice management system.
• Communicate appointment information, directions, check-in times, referrals and copayments to patients.

Skills

Customer service

Office admin

Phone etiquette

Communication

Education

High School diploma or GED

Tools

Microsoft Word

Outlook

Excel

Job description

OSI Physical Therapy is seeking a Therapy Patient Services Representative to support patient registration, check-in, and clinical support duties. Two full-time roles exist in MN; one in West St. Paul and a float position with varied early morning shifts.

The role requires greeting patients, collecting payments, verifying insurance, scheduling in the system, and handling switchboard duties. Prior customer service and medical office experience are preferred; comprehensive benefits are available.