Patient Experience Specialist (Front Desk & Scheduling)

Integrated Physical Therapy, LLC; Narberth (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Job summary

Integrated Physical Therapy, LLC in Narberth, PA is seeking a full-time Patient Service Representative to welcome patients, manage check-in/check-out, and support front-desk operations in a busy outpatient setting.

You will answer calls, schedule evaluations and follow-ups, verify insurance, collect payments, and help patients understand paperwork and financial responsibilities while maintaining confidentiality.

Qualifications

• Experience in a medical office, physical therapy clinic, scheduling, or customer service is helpful.
• Training will be provided.

Responsibilities

• Welcome patients and manage check-in and check-out.
• Answer calls, respond to inquiries, and schedule initial evaluations and follow-up visits.
• Help patients understand appointment details, paperwork, and financial responsibilities.
• Collect and process copays, coinsurance, and deductible payments.
• Verify insurance benefits and obtain insurance authorizations.
• Contact physicians’ offices to obtain prescriptions and referrals.
• Maintain accurate patient information and handle it with care and confidentiality.
• Work with therapists to keep schedules organized and follow up with patients who need appointments.
• Run and update reports that support clinic operations.

Skills

Warm communication

Organizational skills

Multitasking

Computer literacy

Team player

Insurance knowledge (plus)

Job description

Integrated Physical Therapy, LLC in Narberth, PA is seeking a full-time Patient Service Representative to welcome patients, manage check-in/check-out, and support front-desk operations in a busy outpatient setting.

You will answer calls, schedule evaluations and follow-ups, verify insurance, collect payments, and help patients understand paperwork and financial responsibilities while maintaining confidentiality.