Theatre Team Member: Guest Experience & Quick Service

Cinemark USA, Inc.; Rancho Mirage (CA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching*

Growth Opportunities

Education Assistance*

Health Benefits*

Parental Leave*

Paid Time Off*

Daily Pay*

Free Movies*

Job summary

Cinemark USA, Inc. is seeking Team Members to create a welcoming guest environment and provide accurate information about movies, events, and pricing. You may serve across Usher, Box Office, or Concession roles as staffing needs require, ensuring a high-quality guest experience.

The role emphasizes friendly service, reliability, and the ability to work in a fast-paced theatre setting. Flexible hours include evenings, weekends, and holidays, with opportunities for growth and benefits.

Responsibilities

• Greets Guests with a smile in a timely and professional manner
• Operates Cinemark's POS system for all transactions completed on assigned register
• Verifies tickets at podium and directs Guests to an auditorium
• Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy
• Provides pricing, movie, specialist event, alternative movie selections, and general theatre information
• Responds to phone calls and questions from Guests in a professional and quality customer service manner
• Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
• Prepares food and properly operates cooking, warming, and popping equipment
• Consistently wipes down and sanitizes Employee and Guest high-contact areas
• Complies with all local, state, and federal food safety laws
• Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management
• Assists with all opening and closing duties as assigned by management
• Performs other work-related duties as assigned

Job description

Cinemark USA, Inc. is seeking Team Members to create a welcoming guest environment and provide accurate information about movies, events, and pricing. You may serve across Usher, Box Office, or Concession roles as staffing needs require, ensuring a high-quality guest experience.

The role emphasizes friendly service, reliability, and the ability to work in a fast-paced theatre setting. Flexible hours include evenings, weekends, and holidays, with opportunities for growth and benefits.