Theatre Team Member: Guest Experience & Quick Service

Cinemark USA, Inc.; Lawnside (NJ); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Health benefits

401(k) matching

Education assistance

Parental leave

Paid time off

Daily pay

Free Movies

Job summary

Cinemark USA, Inc. invites applicants for Team Member roles at our theatres. Team Members create a welcoming environment for guests, handle transactions at the POS, verify tickets, and provide accurate information about movies, events, and theatre policies.

This role may flex between Usher, Box Office, or Concession duties depending on staffing needs. We seek energetic, friendly individuals with strong English communication, basic math, and teamwork skills to deliver a heroic guest experience

Qualifications

• Customer-facing role requiring friendly, accurate service.
• Basic math and cash handling abilities.
• Clear English communication and teamwork skills.

Responsibilities

• Greets Guests with a smile in a timely and professional manner
• Operates Cinemark’s POS system for all transactions completed on assigned register
• Verifies tickets at podium and directs Guests to an auditorium
• Ensures tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy
• Provides pricing, movie, specialist event, alternative movie selections, and general theatre information
• Responds to phone calls and questions from Guests in a professional and quality customer service manner
• Conducts theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Keeps theatre property clean and free from debris (lobby, aisles, restrooms, auditoriums, exits, parking lot, etc.)
• Prepares food and properly operates cooking, warming, and popping equipment
• Consistently wipes down and sanitizes Employee and Guest high-contact areas
• Complies with all local, state, and federal food safety laws
• Monitors safety and security issues (trip hazards, lighting, suspicious persons, etc.) and reports to management
• Assists with all opening and closing duties as assigned by management
• Performs other work-related duties as assigned

Skills

Guest service

Cash handling

Teamwork

English comms

Job description

Cinemark USA, Inc. invites applicants for Team Member roles at our theatres. Team Members create a welcoming environment for guests, handle transactions at the POS, verify tickets, and provide accurate information about movies, events, and theatre policies.

This role may flex between Usher, Box Office, or Concession duties depending on staffing needs. We seek energetic, friendly individuals with strong English communication, basic math, and teamwork skills to deliver a heroic guest experience