Theatre Shift Lead: Guest Experience & Team Coach

Marcus Theatres Corporation; Oak Creek (WI); On-site; USD 18,000 - 25,000; Part time

Benefits offered by this job

Free Movies

Discounted concessions

Flexible scheduling

Early wage access

Career growth

Hotel/Resorts discounts

Referral bonus

Job summary

Marcus Theatres Corporation in Oak Creek, WI is seeking a proactive Shift Lead to support theatre operations, drive daily goals, coach team members, and be the first point of contact for guest concerns. Located at South Shore Cinema, this role requires flexible availability including nights and weekends.

Experience in theatre is preferred; there is no formal education requirement, and opportunities for growth across Marcus properties are available.

Qualifications

• Strong interpersonal, verbal, and written communication skills.
• Eager to learn new tasks and software systems.
• Flexible availability including Tuesdays, nights, weekends, and holidays.

Responsibilities

• Communicate goals and objectives to associates during pre-shift meetings.
• Reposition team members during peak periods based on show schedules.
• Process voids, refunds, seat swaps, and loyalty points for guest service.
• Reboot terminals to ensure 100% operational scanning.
• Act as the first point of contact for guest concerns.
• Maintain high operational quality by meeting Best In Class standards.
• Support projects such as seat repairs, training, inventory, and financial planning.
• Assist with other tasks as directed by management.

Skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Education

High school diploma or equivalent

Job description

Marcus Theatres Corporation in Oak Creek, WI is seeking a proactive Shift Lead to support theatre operations, drive daily goals, coach team members, and be the first point of contact for guest concerns. Located at South Shore Cinema, this role requires flexible availability including nights and weekends.

Experience in theatre is preferred; there is no formal education requirement, and opportunities for growth across Marcus properties are available.