Theatre Assistant Manager: Lead Guest Experience & Ops

Marcus Theatres; Sturtevant (WI); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Free Movies

Discounted concessions

Flexible or set schedules

Early wage access

Career growth across properties

Referral bonus

Job summary

Marcus Theatres in Sturtevant, WI seeks a Part Time Assistant Manager to drive theatre operations by leading with example, delivering exceptional guest service, and motivating staff in a fast-paced, clean, and safe environment.

You will oversee daily staffing, scheduling, cash handling, training, and compliance with company policies while aiming to meet financial goals; flexible availability including nights and weekends is required.

Qualifications

• Must be at least 18 with supervisory experience in a high-volume theatre, cinema, retail, or hospitality setting.
• Strong interpersonal, verbal, and written communication skills.
• Eager to learn new skills, tasks, and software to meet evolving industry demands.
• Flexible availability including nights, weekends, and holidays.
• Ability to remain calm and effective under pressure.
• Capable of lifting up to 50 lbs; standing, walking, and occasional sitting.
• Ability to obtain food handling licenses as required by local/state laws.
• High school diploma or equivalent; business or marketing coursework preferred.

Responsibilities

• Lead daily theatre operations including staffing, scheduling, cash handling, and opening/closing procedures.
• Train, coach, and develop associates while fostering a positive and service-driven environment.
• Support a culture of cleanliness by consistently following and reinforcing company cleaning standards.
• Manage inventory, order supplies, and monitor cleanliness, maintenance, and safety across all areas.
• Operate and troubleshoot projection and sound equipment, as well as POS and other theatre systems.
• Support hiring processes, orientation, and ongoing associate development.
• Ensure compliance with corporate policies, local laws, audit processes, and PCI regulations.
• Handle guest concerns with professionalism, ensuring positive service recovery and managing theatre communications.
• Analyze business trends to drive sales, optimize schedules, and support corporate initiatives.

Skills

Supervisory experience

Interpersonal skills

Verbal & written communication

Learning agility

Flexibility

Education

High school diploma or equivalent

Business/marketing coursework preferred

Tools

POS systems

Projection equipment

Sound systems

Job description

Marcus Theatres in Sturtevant, WI seeks a Part Time Assistant Manager to drive theatre operations by leading with example, delivering exceptional guest service, and motivating staff in a fast-paced, clean, and safe environment.

You will oversee daily staffing, scheduling, cash handling, training, and compliance with company policies while aiming to meet financial goals; flexible availability including nights and weekends is required.