Assistant Manager — Lead Guest Experience & Team Growth
Marcus Theatres
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Benefits offered by this job
Job summary
Marcus Theatres in Wisconsin is seeking an Assistant Manager to lead day-to-day operations, mentor frontline teammates and ensure exceptional guest service.
You will supervise staff, assist with hiring and training, and help drive safety, efficiency and guest satisfaction across a high-volume cinema environment.
Join a team that values your energy, teamwork and leadership, with opportunities for career growth and comprehensive benefits for full-time staff.
Qualifications
- Experience coaching associates to deliver exceptional guest service.
- Ability to coach in a high-volume, fast-paced environment.
- Excellent communication skills and a positive attitude.
Responsibilities
- Create a safe and welcoming environment for guests by greeting, anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional service.
- Supervise, motivate, reward and coach associates.
- Execute systems and processes that keep the theatre running smoothly.
- Assist with hiring, training and associate development.
- Evaluate KPIs to drive guest satisfaction and results.
- Identify opportunities to increase brand awareness and drive traffic into the theatre.
- Follow direction of the theatre and corporate management teams.
Skills
Job description
Marcus Theatres in Wisconsin is seeking an Assistant Manager to lead day-to-day operations, mentor frontline teammates and ensure exceptional guest service.
You will supervise staff, assist with hiring and training, and help drive safety, efficiency and guest satisfaction across a high-volume cinema environment.
Join a team that values your energy, teamwork and leadership, with opportunities for career growth and comprehensive benefits for full-time staff.
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