Theatre Operations Manager: Lead Guests & Teams

AMC Entertainment; Cicero (IL); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Free popcorn

Movie passes for friends and family

Free movies nationwide

401(k) match

Benefits: medical, dental, vision

Job summary

AMC Entertainment is seeking a Manager to lead theatre operations and empower team members. You’ll coach staff, manage daily tasks, and uphold guest service standards in a fast-paced environment, ensuring guests feel like stars and operations run smoothly.

You will oversee staffing, report on performance, support the General Manager, and participate in hiring, onboarding, and development. The position offers competitive pay, benefits, and perks like free movies and snacks.

Qualifications

• Must be at least 21 years old; other location-specific age requirements may apply.
• Six months supervisory or commensurate leadership experience.
• One year experience in guest-focused business (retail, restaurant, hospitality, etc.).
• Strong oral and written communication skills.
• Proficient computer knowledge (Microsoft Office Suite, theatre-specific systems).

Responsibilities

• Perform daily, opening, and closing operational and administrative duties.
• Oversee and complete theatre administrative reports.
• Ensure that associates consistently meet AMC Guest Service standards.
• Ensure proper staffing levels across all areas of the theatre.
• Reinforce guest and operational focus through MBWA (Managing By Walking Around).
• Review financial numbers regularly to drive performance and optimize the guest experience.
• Oversee an assigned theatre department, if applicable.
• Listen, communicate, and work effectively with guests in a high-volume setting.
• Support the General Manager/Senior Manager in achieving Food & Beverage-related guest service and financial goals.
• Complete all other functions and assignments as assigned by the General Manager/Senior Manager (where applicable).
• Maintain regular personal attendance for all scheduled shifts in accordance with AMC’s Management Work Schedule Policy.

Skills

Leadership

Communication

Guest service

Team supervision

Problem-solving

Computer skills

Tools

Microsoft Office Suite

Theatre-specific systems

Job description

AMC Entertainment is seeking a Manager to lead theatre operations and empower team members. You’ll coach staff, manage daily tasks, and uphold guest service standards in a fast-paced environment, ensuring guests feel like stars and operations run smoothly.

You will oversee staffing, report on performance, support the General Manager, and participate in hiring, onboarding, and development. The position offers competitive pay, benefits, and perks like free movies and snacks.