Theater Operations Leader & Guest Experience

AMC Entertainment; Dubuque (IA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Premium holiday pay

Medical, dental, vision coverage

401(k) match

Free popcorn and discounts on food & 2

Free movies for you and up to 2 guests

AMC gift card savings

Employee Assistance Program (EAP)

Vacation and absentee time

Job summary

AMC Entertainment is seeking a Manager who leads operations and people with purpose, driving results through coaching and ownership while fostering a culture where team members grow and guests feel like stars.

You will oversee daily theatre operations, ensure staffing levels, and uphold AMC Guest Service standards, supporting the General Manager and delivering strong guest experiences in a fast-paced environment.

Qualifications

• Must be at least 21 years old; other location-specific age requirements may apply.
• Six months supervisory or commensurate leadership experience.
• One year experience in guest-focused business.
• Strong oral and written communication skills.
• Proficient computer knowledge (Microsoft Office Suite, theatre-specific systems).

Responsibilities

• Perform daily, opening, and closing operational and administrative duties.
• Oversee and complete theatre administrative reports.
• Ensure that associates consistently meet AMC Guest Service standards.
• Ensure proper staffing levels across all areas of the theatre.
• Reinforce guest and operational focus through MBWA (Managing By Walking Around).
• Review financial numbers regularly to drive performance and optimize the guest experience.
• Oversee an assigned theatre department, if applicable.
• Listen, communicate, and work effectively with guests in a high-volume setting.
• Support the General Manager/Senior Manager in achieving Food & Beverage-related guest service and financial goals.
• Complete all other functions and assignments as assigned by the General Manager/Senior Manager (where applicable).
• Maintain regular personal attendance for all scheduled shifts in accordance with AMC’s Management Work Schedule Policy.

Skills

Supervisory experience

Guest-focused service

Communication skills

Analytical/problem solving

Computer literacy

Job description

AMC Entertainment is seeking a Manager who leads operations and people with purpose, driving results through coaching and ownership while fostering a culture where team members grow and guests feel like stars.

You will oversee daily theatre operations, ensure staffing levels, and uphold AMC Guest Service standards, supporting the General Manager and delivering strong guest experiences in a fast-paced environment.