Theatre Operations Manager — Guest Experience Leader

AMC Entertainment; Stamford (CT); On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

Free popcorn

Movie passes

Health insurance

401(k) match

Employee Assistance Program (EAP)

Discounts on food and drinks

Free movies

Job summary

AMC Entertainment in Stamford, CT is seeking a Manager to lead theatre operations and staff with purpose, coaching and ownership to deliver premier guest experiences. You’ll drive results through leadership, clear communication, and accountability.

The role emphasizes guest service standards, staffing, and collaboration with the General Manager/Senior Manager to meet Food & Beverage goals and financial targets. A strong focus on attendance, teamwork, and professional decorum guides daily work.

Qualifications

• Six months supervisory or commensurate leadership experience.
• One year experience in guest-focused business (retail, restaurant, hospitality, etc.).
• Strong oral and written communication skills.
• Proficient computer knowledge (Microsoft Office Suite, theatre-specific systems).

Responsibilities

• Perform daily, opening, and closing operational and administrative duties.
• Oversee and complete theatre administrative reports.
• Ensure that associates consistently meet AMC Guest Service standards.
• Ensure proper staffing levels across all areas of the theatre.
• Reinforce guest and operational focus through MBWA (Managing By Walking Around).
• Review financial numbers regularly to drive performance and optimize the guest experience.
• Oversee an assigned theatre department, if applicable.
• Listen, communicate, and work effectively with guests in a high-volume setting.
• Support the General Manager/Senior Manager in achieving Food & Beverage-related guest service and financial goals.
• Complete all other functions and assignments as assigned by the General Manager/Senior Manager (where applicable).
• Maintain regular personal attendance for all scheduled shifts in accordance with AMC’s Management Work Schedule Policy.

Skills

Leadership

Communication

Problem-solving

Analytical thinking

Team motivation

Tools

Microsoft Office Suite

Job description

AMC Entertainment in Stamford, CT is seeking a Manager to lead theatre operations and staff with purpose, coaching and ownership to deliver premier guest experiences. You’ll drive results through leadership, clear communication, and accountability.

The role emphasizes guest service standards, staffing, and collaboration with the General Manager/Senior Manager to meet Food & Beverage goals and financial targets. A strong focus on attendance, teamwork, and professional decorum guides daily work.