Theatre Operations Leader: Guest Experience

AMC Entertainment; Fort Lauderdale (FL); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Vacation time

Holiday pay

Health insurance

EAP access

401(k) match

Free popcorn

Gift cards discounts

Free movie passes

Job summary

AMC Entertainment in Fort Lauderdale is seeking a Manager to lead operations and people with purpose, driving results through coaching, communication, and ownership. You’ll create a culture where team members grow and guests feel like stars.

You’ll perform daily opening and closing duties, oversee theatre reports, ensure guest service standards, and maintain proper staffing levels while partnering with leadership to meet financial goals and uphold AMC policies.

Qualifications

• Must be at least 18 years old; other location-specific age requirements may apply.
• Six months supervisory or commensurate leadership experience.
• One year experience in guest-focused business (retail, restaurant, hospitality, etc.).
• Working knowledge of all theatre crew functions.
• Demonstrated analytical, planning, and problem-solving skills.
• Proven ability to consistently deliver results with minimal supervision.
• Strong oral and written communication skills.
• Proficient computer knowledge (Microsoft Office Suite, theatre-specific systems)

Responsibilities

• Perform daily, opening, and closing operational and administrative duties.
• Oversee and complete theatre administrative reports.
• Ensure that associates consistently meet AMC Guest Service standards.
• Ensure proper staffing levels across all areas of the theatre.
• Reinforce guest and operational focus through MBWA (Managing By Walking Around).
• Review financial numbers regularly to drive performance and optimize the guest experience.
• Oversee an assigned theatre department, if applicable.
• Listen, communicate, and work effectively with guests in a high-volume setting.
• Support the General Manager/Senior Manager in achieving Food & Beverage-related guest service and financial goals.
• Complete all other functions and assignments as assigned by the General Manager/Senior Manager (where applicable).
• Maintain regular personal attendance for all scheduled shifts in accordance with AMC’s Management Work Schedule Policy.

Skills

Leadership

Customer service

Communication

Microsoft Office

Tools

Theatre systems

POS systems

Job description

AMC Entertainment in Fort Lauderdale is seeking a Manager to lead operations and people with purpose, driving results through coaching, communication, and ownership. You’ll create a culture where team members grow and guests feel like stars.

You’ll perform daily opening and closing duties, oversee theatre reports, ensure guest service standards, and maintain proper staffing levels while partnering with leadership to meet financial goals and uphold AMC policies.