Theatre Operations Manager — Guest Experience Leader

AMC Entertainment; East Norwalk (CT); On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

Career advancement paths

Competitive benefits (medical, dental,

Vision coverage

401(k) match

Free popcorn and discounts

Free movies nationwide and guest/famiI

Job summary

AMC Entertainment in East Norwalk, CT is seeking a Manager to lead theatre operations and people with purpose, coaching and owning results to deliver an outstanding guest experience.

You will oversee staffing, financial performance, and daily admin tasks, ensuring AMC Guest Service standards are met while maintaining a positive, inclusive work environment. This role involves a blend of leadership and hands-on operations in a dynamic cinema setting.

Qualifications

• Must be at least 21 years old.
• Six months supervisory or commensurate leadership experience.
• One year experience in guest-focused business.
• Strong oral and written communication skills.
• Proficient computer knowledge (Microsoft Office Suite).

Responsibilities

• Perform daily, opening, and closing operational and administrative duties.
• Oversee and complete theatre administrative reports.
• Ensure that associates consistently meet AMC Guest Service standards.
• Ensure proper staffing levels across all areas of the theatre.
• Reinforce guest and operational focus through MBWA (Managing By Walking Around).
• Review financial numbers regularly to drive performance and optimize the guest experience.
• Oversee an assigned theatre department, if applicable.
• Listen, communicate, and work effectively with guests in a high-volume setting.

Skills

Leadership

Communication

Time management

Staffing planning

Guest service

Tools

Microsoft Office Suite

Job description

AMC Entertainment in East Norwalk, CT is seeking a Manager to lead theatre operations and people with purpose, coaching and owning results to deliver an outstanding guest experience.

You will oversee staffing, financial performance, and daily admin tasks, ensuring AMC Guest Service standards are met while maintaining a positive, inclusive work environment. This role involves a blend of leadership and hands-on operations in a dynamic cinema setting.