Guest Experience Theater Manager

AMC Entertainment; New York (NY); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Premium holiday pay

Medical plan

Dental & Vision

EAP access

401(k) match

Free popcorn

Gift card discounts

Free movies

Two guest passes

Job summary

AMC Entertainment is seeking a Manager to lead operations and people, driving results through coaching, communication, and ownership. You will help create a culture where guests feel like stars and team members grow, with benefits and opportunities across the organization.

Responsibilities include daily theatre operations, staffing, financial review, and upholding guest service standards. The role emphasizes leadership, communication, and a commitment to AMC's values in a fast-paced environment.

Qualifications

• Must be at least 18 years old; other location-specific age requirements may apply.
• Six months supervisory or commensurate leadership experience.
• One year experience in guest-focused business.
• Strong oral and written communication skills.
• Proficient computer knowledge (Microsoft Office Suite, theatre-specific systems).
• Demonstrated analytical, planning, and problem-solving skills.

Responsibilities

• Perform daily, opening, and closing operational and administrative duties.
• Oversee and complete theatre administrative reports.
• Ensure that associates consistently meet AMC Guest Service standards.
• Ensure proper staffing levels across all areas of the theatre.
• Reinforce guest and operational focus through MBWA (Managing By Walking Around).
• Review financial numbers regularly to drive performance and optimize the guest experience.
• Oversee an assigned theatre department, if applicable.
• Listen, communicate, and work effectively with guests in a high-volume setting.
• Support the General Manager/Senior Manager in achieving Food & Beverage-related guest service and financial goals.
• Complete all other functions and assignments as assigned by the General Manager/Senior Manager (where applicable).
• Maintain regular personal attendance for all scheduled shifts in accordance with AMC's Management Work Schedule Policy.

Skills

Supervisory experience

Guest-focused mindset

Communication skills

Analytical thinking

Problem solving

Computer literacy

Tools

Microsoft Office

Job description

AMC Entertainment is seeking a Manager to lead operations and people, driving results through coaching, communication, and ownership. You will help create a culture where guests feel like stars and team members grow, with benefits and opportunities across the organization.

Responsibilities include daily theatre operations, staffing, financial review, and upholding guest service standards. The role emphasizes leadership, communication, and a commitment to AMC's values in a fast-paced environment.