Theatre Operations Leader — Growth & Guest Experience

AMC Entertainment; Oklahoma City (OK); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Premium benefits (medical, dental, VIs

401(k) match

Free popcorn and movie passes

Job summary

AMC Entertainment is seeking a Manager to lead theatre operations and people with purpose, coaching teams to deliver outstanding guest experiences. You’ll drive results through ownership and effective communication, ensuring staffing, reports, and guest service standards are consistently met.

The role emphasizes leadership, accountability, and collaboration with the General Manager to meet Food & Beverage and guest-service targets while maintaining AMC’s values and policies.

Qualifications

• Must be at least 18 years old; other location-specific age requirements may apply.
• Six months supervisory or commensurate leadership experience.
• One year experience in guest-focused business (retail, restaurant, hospitality, etc.).
• Working knowledge of all theatre crew functions.
• Demonstrated analytical, planning, and problem-solving skills.
• Proven ability to consistently deliver results with minimal supervision.
• Strong oral and written communication skills.
• Proficient computer knowledge (Microsoft Office Suite, theatre-specific systems)

Responsibilities

• Perform daily, opening, and closing operational and administrative duties.
• Oversee and complete theatre administrative reports.
• Ensure that associates consistently meet AMC Guest Service standards.
• Ensure proper staffing levels across all areas of the theatre.
• Reinforce guest and operational focus through MBWA (Managing By Walking Around).
• Review financial numbers regularly to drive performance and optimize the guest experience.
• Oversee an assigned theatre department, if applicable.
• Listen, communicate, and work effectively with guests in a high-volume setting.
• Support the General Manager/Senior Manager in achieving Food & Beverage-related guest service and financial goals.
• Complete all other functions and assignments as assigned by the General Manager/Senior Manager (where applicable).
• Maintain regular personal attendance for all scheduled shifts in accordance with AMC’s Management Work Schedule Policy.

Skills

Supervisory experience

Guest service mindset

Communication skills

Team leadership

Tools

Microsoft Office Suite

Theatre systems

Job description

AMC Entertainment is seeking a Manager to lead theatre operations and people with purpose, coaching teams to deliver outstanding guest experiences. You’ll drive results through ownership and effective communication, ensuring staffing, reports, and guest service standards are consistently met.

The role emphasizes leadership, accountability, and collaboration with the General Manager to meet Food & Beverage and guest-service targets while maintaining AMC’s values and policies.