Theatre Operations Lead: Guest Experience & Team Coach

Marcus Theatres; Columbus (OH); Presencial; USD 17 000 - 22 000; Tempo integral

Resumo da oferta

Marcus Theatres is hiring a Shift Lead to support the management team in daily theatre operations, staff communication, and guest service excellence. The role serves as a first contact for guest concerns and assists with coaching, training, and enforcing policies to ensure a best-in-class experience.

The Shift Lead reports to the General Manager and works to meet daily goals, help with staffing during peak times, and drive smooth operations across show schedules and seat management.

Qualificações

• Possess strong interpersonal, verbal, and written communication skills.
• Willing and motivated to learn new skills, tasks, and software systems to meet the changing demands of the industry.
• Six (6) months minimum experience in theatre industry.

Responsabilidades

• Communicate to associates goals and objectives by conducting pre-shift meetings;
• Assist management by repositioning team members in areas of need during peak periods and according to show schedules;
• Process voids, refunds, reserve seating swaps, and issuing loyalty points for guest service reasons;
• Reboot terminals to ensure scanning is 100% operational;
• Be the first point contact for guest concerns;
• Help maintain the quality of daily operations by meeting the “Best In Class” benchmarks, (Smile, Product Quality, Speed of Service, Clean Environment, Promote Value Offerings, Entertainment and Thanking the Guests);
• Assist with projects which include: seat repair, training, inventory, and financial goal planning/execution;
• Assist in other duties as assigned by the management team

Conhecimentos

Guest service

Interpersonal communication

Verbal communication

Written communication

Team coordination

Six months theatre experience

Formação académica

High school diploma preferred

Descrição da oferta de emprego

Marcus Theatres is hiring a Shift Lead to support the management team in daily theatre operations, staff communication, and guest service excellence. The role serves as a first contact for guest concerns and assists with coaching, training, and enforcing policies to ensure a best-in-class experience.

The Shift Lead reports to the General Manager and works to meet daily goals, help with staffing during peak times, and drive smooth operations across show schedules and seat management.